Puiu Radu Adrian Email and Phone Number

• Coordination of the IT Service Support department;• Identifying IT support areas, finding and proposing appropriate corrective solutions;• Identifying and proposing solutions for improving/automating work processes;• IT incident management;• Managing day/month closing processes in the Core Banking application;• Contributing to the implementation of various applications, according to the requirements of the company's management and the legislation / authorities in Romania;• Elaboration and participation in training sessions for colleagues;• Elaboration of reports requested by hierarchical superiors.• Creating a positive culture of learning, coaching and mentoring team members.

• ServiceNow testing, implementing and administration of multiple solutions for changes, incidents, requests and workflow.• Providing end-user assistance on ServiceNow tickting solution.• Working closely with other team for testing and implementing new printing solution.• Provide IT support, resolving incidents via phone, email or walk-ups.• Maintaining the help desk system by updating tickets on daily basis and keeping users updated on their support calls.• Maintaining Active Directory users, group and computer management.• Basic network support.• Basic ISE knowledge.• Analyzing incidents to spot trends and underlying issues.• Helping to identify service improvement opportunities.• Assisting in the creation and development of incidents documentation.• Advanced printing support

• Provide 2nd level IT support, resolving incidents via phone, email.• Organizing and managing applications deployment for Android Tablets.• Analyzing incidents to spot trends and underlying issues.• Helping to identify service improvment opportunities.• Assisting in the creation and development of incidents documentation.

• Inspect the levels of business and IT equipment to identify shortage.• Record daily deliveries and shipments to reconcile inventory.• Collaborate with warehouse employees and other stuff to ensure business goals are met.• Report to upper management on stock levels, issues;• Maintaining records and databases containing information regarding licenses, warranties, and service agreements for the organization’s hardware and software.

• Coordinating activities for seven IT personnel.• Administrating task's for the Help Desk Team.• Key Performance Review for the Help Desk Team.• Actively implicated in the recruiting process.Maine focus:- provide IT services to the end costumer - project coordination with global teams and regional managers - rotation shift scheduling and management- enhance month of business relationship

• Provide IT support, resolving incidents via phone, email or walk-ups.• Maintaining the help desk system by updating tickets on daily basis and keeping users updated on their support calls.• Maintaining Active Directory users, group and computer management.• Analyzing incidents to spot trends and underlying issues.• Diagnosing and solving hardware/software faults.• Android Phone/Tablets and iOS device support.• Hardware ordering.• Provide excellent customer service/focus.• Helping to identify service improvement opportunities.• Assisting in the creation and development of incidents documentation.• Basic printer support.

- Managing production and web design;- Managing IT processes at the company level;- Logistics management of raw materials;- Reporting with indicators of order status;

- Bike maintenance and repair;- Sales agent and marketing plan development;