Puja Behani Email & Phone Number

India

India

SNAPSHOTS -Research Deep Dive -> Analyzed various key events associated with the assigned accounts/active clients.> Identified future revenue opportunities and risk associated with a client based on their financial health and current engagement.Churn Management> Monitored relevant metrics like User adoption , volume consumption , support on tickets , contract terms and other key metrics to arrive at the correct risk assessment for the accounts.Draft Detailed Discussion Material> Collaborated with internal stakeholders to source real-time information on account's progress.> Combined the information retrieved from the internal tools , research and the CVMs to prepare client ready presentations which were crisp and relevant.

Hyderabad, Telangana, India

SNAPSHOTSData Visualization & Analytics►Synthesized data by utilizing BI tools, provided data insights and optimized reporting processes ►Performed email analysis and detected patterns deploying email parsing via VBA & Tableau Integration ►Implemented workforce analytics, quadrant analytics, and created reports for the stakeholders►Played a key role in the automatization of operational metrics including performance and time related metrics►Identified areas of improvement in liaison with the key stakeholders while reporting changes to the senior managementModel Development & Price Structuring►Liaised with the finance team to develop alternate pricing constructs to facilitate the transition of clients & business from legacy-based pricing to outcome-based model►Collected business requirements to create pricing models, simultaneously developed feasible models►Corroborated accurate baseline volumes and performed work-driver analysis, scenario/impact analysis, and cost/profit analysisProject Management & Process Optimization►Served as POC to understand the clients’ requirements, addressed queries, and coordinated the changes required by the clients spanning BFS & healthcare domain►Evaluated the impact of current business processes to identify the potential areas of improvementKey Initiatives & Achievements★ Accorded the People Champion Award in Q2 | Cognizant Technology Solutions | 2018★ Acclaimed and granted the Project of the Quarter award for implementing Intelligent Ops solution in Q4 | Cognizant Technology Solutions | 2018★ Devised an award finalist case study on Cultural Transformation through Workforce Management for BTOES Award★ Played an instrumental role in enhancing the project’s profitability by 20% by working on Cost Profitability framework | Cognizant Technology Solutions★ Led to the gross annual savings worth millions of dollars through the project that optimized time and enhanced employee efficiency

Master Of Business Administration - Mba, Accounting And Finance, 8.58

Accomplishments ★ Received 2nd position in INGENIUM - Stock Trading Competition | FINSTREET – The Official Capital Markets Club of IBS

Bachelor Of Commerce - Bcom, Accounting And Finance, 68

Accomplishments ★Received Certificate of Merit, Silver Medal for outstanding performance in B.Com - Accounting and Finance Honors

Higher Secondary, Physics, Chemistry And Mathematics, 80

Secondary, 82.5