With over 12 years of experience in management consulting, project management, and performance improvement, I am a seasoned leader in the tech, eCommerce, and consulting industry. I have a proven track record of delivering on key strategic goals through extensive problem solving and execution, leveraging my PMP and MBA credentials.As the Senior Director of Americas Customer Experience and Onboarding at Zafin, a global SaaS Fintech company, I am responsible for spearheading multiple strategic initiatives aimed at optimizing profitability, cost-effectiveness, and client satisfaction. I work closely with internal and external stakeholders to align the needs of our customers with the product and engineering functions, and to achieve the company's goals of increasing customer usage and revenue for our SaaS products. I also leverage my expertise in customer experience enhancement and cost reduction to drive operational excellence and process improvement across the organization.
Listed skills include Management Consulting, Financial Modeling, Business Transformation, Market Entry, and 16 others.