Puja Thakur Email & Phone Number

I am an accomplished banking operations specialist with a strong track record in handling customer complaints and delivering exceptional customer service. Currently with JP Morgan Chase Bank UK, I excel in investigating and analysing complaints, identifying root causes, and implementing effective solutions. I prioritize customer satisfaction and maintain accurate records throughout the resolution process. Also handling manual payment transfers by coordinating with different departments involved. With ICICI Bank Limited India, I served as a manager in the Debt Service Management Group for 13 years, overseeing vendor empanelment, training field executives, and ensuring timely payments and reconciliations. I successfully managed billing activities, streamlined repossession processes, and achieved outstanding audit ratings.Throughout my career, I have consistently demonstrated my ability to manage teams, generate insightful reports, and drive continuous improvement initiatives. I am adept at collaborating with cross-functional teams, adhering to compliance regulations, and maintaining confidentiality. Recognized as the Performer of the Year at ICICI Bank, I bring a proven record of excellence.

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  Department Of Business Administration, University Of Lucknow

  E-Business