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Puja Patel Email & Phone Number
Customer Experience
at
Pilot
1 work email found
@pilotfiber.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Experience
Location
New York, New York, United States
Company size
Who is Puja Patel? Overview
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Quick answer
Puja Patel is listed as Customer Experience at Pilot, a company with 383 employees, based in New York, New York, United States. AeroLeads shows a work email signal at pilotfiber.com and a matched LinkedIn profile for Puja Patel.
Puja Patel previously worked as Customer Experience at Headway and Manager, LinkedIn Learning Support at Linkedin. Puja Patel holds Master'S Degree, Adolescent Education, 3.8 from Pace University.
Company email context
Email format at Pilot
This section adds company-level context without repeating Puja Patel's masked contact details.
{first_initial}{last}@pilotfiber.com
89% confidence
AeroLeads found 1 current-domain work email signal for Puja Patel. Compare company email patterns before reaching out.
Profile bio
About Puja Patel
Experienced customer service leader, skilled in managing teams, improving experiences, and delivering results. I excel in data analysis and strategic planning, mitigating challenges and providing strong leadership. I optimize processes, identify areas for improvement, and prioritize customer satisfaction. My coaching and mentoring skills foster a culture of excellence and continuous improvement.
Listed skills include Microsoft Excel, Customer Service, Powerpoint, Social Media, and 12 others.
Current workplace
Puja Patel's current company
Company context helps verify the profile and gives searchers a useful next step.
Pilot
8 roles
Puja Patel work experience
A career timeline built from the work history available for this profile.
Customer Experience
Current
Oct 2023 - Present
Manager, Linkedin Learning Support
- Directed a team of LLS support representatives, balancing proactive and reactive customer interactions to improve service quality.- Analyzed performance metrics and data trends to create strategic plans addressing departmental challenges.- Provided ongoing coaching and constructive feedback to maintain high productivity and quality standards within the.
Feb 2022 - Jun 2023
Member Support Manager
- Managed, trained, and supported a team of Member Support Specialists, achieving consistent KPI performance.- Resolved escalated disputes and safety concerns by working with cross-functional teams to implement effective solutions.- Collaborated with various teams to enhance the member experience and identify process improvement opportunities.- Developed.
Aug 2019 - Feb 2022
Senior Member Support Specialist
- Assisted the Member Support Manager in training and mentoring team members.- Addressed escalated member inquiries and concerns with urgency, consistently enhancing the member experience.- Gathered member insights to identify opportunities for operational process improvements.
Aug 2018 - Aug 2019
Senior Customer Experience Specialist
- Managed inbound customer calls, chats, and emails, identifying upselling opportunities for premium products and services.- Leveraged customer interactions and feedback to inform product development and enhance customer engagement protocols.- Supported the training team by onboarding new hires and facilitating effective training sessions.- Coordinated.
Jan 2017 - Aug 2018
Customer Support Manager
- Oversaw daily operations of the customer support team, ensuring timely responses to inquiries.- Developed and maintained SOPs for customer interactions, identifying and implementing process improvements.- Provided regular performance feedback and coaching to team members to ensure KPI achievements.- Ensured team members had the training and resources.
May 2016 - Jan 2017
National Campaign Coordinator
- Planned, executed, and reported all campaign operations with clients such as Heineken, MetroPCS, TruTV, Comcast, and more- Operated as a liaison between our Account Executives, agencies, and vendors- Prepared all post campaign reports using proof of performance photos - Communicated and facilitated with field managers while campaigns are executed.
May 2012 - Nov 2013
Team & coworkers
Colleagues at Pilot
Other employees you can reach at pilotfiber.com. View company contacts for 383 employees →
KR
Kiara Reshard
Colleague at PilotGainesville, Florida, United States, United States
View →
LW
Latoya Williams
Colleague at PilotRedford, Michigan, United States, United States
View →
KM
Kevin Muldoon
Colleague at PilotNew York City Metropolitan Area, United States
View →
LS
Lazar Stoiljkovic
Colleague at PilotSerbia, Serbia
View →
AN
Alex Nguyen
Colleague at PilotLimassol Municipality, Limassol, Cyprus, Cyprus
View →
HF
Harrison Ford
Colleague at PilotNew York City Metropolitan Area, United States
View →
RS
Rafael Samano
Colleague at PilotNew York, New York, United States, United States
View →
AM
Ahmed Mohy
Colleague at PilotCairo, Cairo, Egypt, Egypt
View →
JT
John Todd
Colleague at PilotSan Salvador, San Salvador, El Salvador, El Salvador
View →
KD
Kristy Daniel
Colleague at PilotNew York, New York, United States, United States
View →
Kiara Reshard
Colleague at PilotGainesville, Florida, United States, United States
View →
LW
Latoya Williams
Colleague at PilotRedford, Michigan, United States, United States
View →
KM
Kevin Muldoon
Colleague at PilotNew York City Metropolitan Area, United States
View →
LS
Lazar Stoiljkovic
Colleague at PilotSerbia, Serbia
View →
AN
Alex Nguyen
Colleague at PilotLimassol Municipality, Limassol, Cyprus, Cyprus
View →
HF
Harrison Ford
Colleague at PilotNew York City Metropolitan Area, United States
View →
RS
Rafael Samano
Colleague at PilotNew York, New York, United States, United States
View →
AM
Ahmed Mohy
Colleague at PilotCairo, Cairo, Egypt, Egypt
View →
JT
John Todd
Colleague at PilotSan Salvador, San Salvador, El Salvador, El Salvador
View →
KD
Kristy Daniel
Colleague at PilotNew York, New York, United States, United States
View →
2 education records
Puja Patel education
Master'S Degree, Adolescent Education, 3.8
Bachelor'S Degree, English
FAQ
Frequently asked questions about Puja Patel
Quick answers generated from the profile data available on this page.
What company does Puja Patel work for?
Puja Patel works for Pilot.
What is Puja Patel's role at Pilot?
Puja Patel is listed as Customer Experience at Pilot.
What is Puja Patel's email address?
AeroLeads has found 1 work email signal at @pilotfiber.com for Puja Patel at Pilot.
Where is Puja Patel based?
Puja Patel is based in New York, New York, United States while working with Pilot.
What companies has Puja Patel worked for?
Puja Patel has worked for Pilot, Headway, Linkedin, Common, and Casper.
Who are Puja Patel's colleagues at Pilot?
Puja Patel's colleagues at Pilot include Kiara Reshard, Latoya Williams, Kevin Muldoon, Lazar Stoiljkovic, and Alex Nguyen.
How can I contact Puja Patel?
You can use AeroLeads to view verified contact signals for Puja Patel at Pilot, including work email, phone, and LinkedIn data when available.
What schools did Puja Patel attend?
Puja Patel holds Master'S Degree, Adolescent Education, 3.8 from Pace University.
What skills is Puja Patel known for?
Puja Patel is listed with skills including Microsoft Excel, Customer Service, Powerpoint, Social Media, Time Management, Microsoft Word, Social Skills, and Customer Experience.
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