Pujashree Saha Email & Phone Number

Bengaluru, Karnataka, India

Bangalore

Bangaon Area, India

• Configuring new reference data for new operators using Bulk upload in INTEC• New operator deployment via Change Management Tools• Traffic Management and alarming / reject processing – Track Production Issues and Problem Management • Ensuring processing of call data records received from mediation systems – Monitoring of batch jobs• Rating of CDRs. – Health Checks from time to time• Experience in Functional, Non-Functional testing and Regression testing – Analyse Business requirement and adapt operations to facilitate new changes• VAS / Free Phone charging and rating process • Billings of operators in interconnect system that generates revenue for clients. – Reporting for Month end closures for Finance and Publishing KPIs• Resolving disputes raised by the other operators via comprehensive investigations on network traffic and CDR (call data record)- Ensure escalation matrix is followed if vendor support is needed• Reporting during disputes – Extracting raw data from data warehouse and analyse with the billing data from operator raising dispute• Handling of unix batch jobs using maestro scheduler. • Automations to reduce daily operational costs for repeated incidents or activities• Monitoring of Unix servers.• ITIL Process Expert - Incident Management , Problem management, Release management

Brussels Area, Belgium

• Process Improvement in the Video on Demand Service and Billing for the partner• Automation of FLS Interconnect dashboard- The dashboard gives a one shot view of all transactions and actions over period of time• Automation of repeated reject processing due to network issues thereby reducing manual operations effort• Automation to identify missing major reference data configurations leading to billing issues• Application migration and upgrade – Version upgrade from 8 to 8.2 of INTEC• Working closely on the One-Intec project to merge Fixed line and Mobile interconnect systems- ongoing

Bachelor'S Degree, Computer Science

High School, Computer Science

Icse, General