Pujo Setya Nugraha Email & Phone Number

Jakarta, Indonesia

Jakarta, Indonesia

Jakarta, Indonesia

- Managing account Gsuite & Platform internal.- Installation of a company's computer hardware and software- Provide day-to-day support to ensure the smooth running of the computers, network devices, printers - as well as end users' requirements- Manage IT Infrastructure (CCTV, Finger Print, Printer, Internet)- Procurement of new hardware and software- Handle asset management, maintain inventory and liaise with vendors- Assist end users on system usage and performance issues- Handle and resolve customer complaints- Communicate and coordinate with internal departments- Assist edit data request platform Logisly

Jabodetabek , Indonesia

- Managing account for Gsuite- Managing account back office- Manage IT Infrastructure>Setup Router Mikrotik : DHCP, DNS, Firewall, Hotspot, etc>Wan : Setup Access Point>Lan : Crimping cable, Installasi cable> Setup Telephone- Removed malware, ransomware and other virus from laptops and desktop systems.- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.- Collaborated with vendors to locate replacement components and resolve advanced problems.- Support end user

Jabodetabek , Indonesia

- Configure hardware, devices and software to set up KIYOSKU device.- Onboarding and training user for using Kiyosku & POS- Maintenance&Repair equipment Kiyosku & POS- Engaged end users and answered questions via email, phone, website live chat and in forums.- Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Jabodetabek , Indonesia

- Managing account for Office 365- Provided laptop for new user- Manage IT Infrastructure >Setup Router Mikrotik : DHCP, DNS, Firewall, Hotspot, etc >Wan : Setup Access Point >Lan : Crimping cable, Installasi cable- Removed malware, ransomware and other threats from laptops and desktop systems.- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.- Collaborated with vendors to locate replacement components and resolve advanced problems.- Removed and replaced malfunctioning components to correct hardware problems.

Bandung Dan Sekitarnya, Jawa Barat, Indonesia

- Prepared operational reports, including trouble resolution and analysis, project status, equipment and network requirements.- Planned implementation of network enhancements and upgrades. Diagnosed network problems involving combination of hardware, software, power and communications issues.- Developed strategies, budgets and deployment plans to inform and influence management and stakeholders.- Worked closely with customers to identify business needs, including costs and benefits of implementing computing solutions.- Collaborated on network development, implementation, and maintenance of routers, switches, firewalls and WAN optimization.- Monitored network capacity and performance, as well as diagnosed and resolved complex network problems.- Introduced automation of monitoring system for 24/7 network systems, bolstering continuity of operations.- Maintained company servers, computers, printers, cables and other equipment. Installed, supported and maintained company hardware and software infrastructure according to best practices.

Bandung Dan Sekitarnya, Jawa Barat, Indonesia

- Provided technical support to hotel guest needs, and monitoring bandwidth traffic in Hotel Intercontinencal Bandung.- Managed quality assurance program including on site evaluations, and customer surveys.