Pulak Dey

Pulak Dey Email and Phone Number

Strategic Advisor | Customer Satisfaction & Business Excellence Leader | Process Optimization Specialist @ Axis Bank
bombay, maharashtra, india
Pulak Dey's Location
New Delhi, Delhi, India, India
Pulak Dey's Contact Details

Pulak Dey work email

Pulak Dey personal email

About Pulak Dey

With over a decade of experience, I am a dynamic leader known for driving customer satisfaction and operational excellence across diverse industries, including banking, telecom, and technology. My core expertise lies in process optimization, strategic advisory, and quality management, all of which are underpinned by a strong foundation in design thinking.Currently, as an Assistant Vice President at Axis Bank, I lead transformative initiatives that enhance customer experiences and streamline operations in Retail Assets. I am passionate about leveraging Lean Six Sigma methodologies and advanced automation to deliver measurable results. My approach is distinctly characterized by out-of-the-box thinking, allowing me to craft innovative solutions that align perfectly with organizational goals.Throughout my career, whether at Accenture, HCL, or other leading organizations, I have consistently stood out for my ability to deploy creative, unconventional solutions that drive substantial business outcomes. My design thinking practice ensures that every solution is not only effective but also empathetically tailored to meet the unique needs of the customer, setting me apart from my peers in the industry.Key Expertise: • Customer Satisfaction Enhancement: Developing and executing strategies that significantly improve customer experience. • Business Process Optimization: Implementing Lean Six Sigma and process reengineering to enhance efficiency and eliminate waste. • Strategic Leadership: Advising on aligning operational practices with broader business strategies. • Design Thinking & Innovation: Applying creative, out-of-the-box thinking to deliver unique solutions that meet and exceed organizational objectives.I am committed to driving impactful change and helping organizations achieve their strategic goals through innovative, customer-centric solutions.

Pulak Dey's Current Company Details
Axis Bank

Axis Bank

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Strategic Advisor | Customer Satisfaction & Business Excellence Leader | Process Optimization Specialist
bombay, maharashtra, india
Website:
axisbank.com
Employees:
62502
Pulak Dey Work Experience Details
  • Axis Bank
    Assistant Vice President
    Axis Bank Feb 2023 - Present
    I lead transformative initiatives that enhance customer experiences and streamline operations in Retail Assets
  • Accenture
    Business Excellence Advisory Associate Manager
    Accenture May 2018 - Feb 2023
    Mumbai, Maharashtra, India
    Business Excellence
  • Hexaware Technologies
    Manager
    Hexaware Technologies Jun 2017 - Apr 2018
    Mumbai, Maharashtra, India
    Quality & Intelligent Automation
  • Exl
    Lead Assistant Manager - Quality & Process Excellence
    Exl Nov 2015 - Jun 2017
    Noida Area, India
  • Hcl Technologies
    Associate Manager
    Hcl Technologies Jul 2015 - Oct 2015
    Noida Area, India
  • Hcl Technologies
    Lead Executive - Quality
    Hcl Technologies Jul 2014 - Jun 2015
    Noida
  • Hcl Technologies
    Management Trainee
    Hcl Technologies Apr 2012 - May 2014
    Chennai, Tamil Nadu, India
  • Hcl Bpo
    Sr Executive
    Hcl Bpo Oct 2010 - Apr 2012
    Noida, Uttar Pradesh, India
  • The Peerless Gen Fin & Invst Co Ltd
    Assistant Branch Manager (Sales)
    The Peerless Gen Fin & Invst Co Ltd Nov 2008 - Oct 2010
    Jaipur Area, India
  • Bengali Sr. Sec. School
    Lab Assistant
    Bengali Sr. Sec. School Dec 2003 - Nov 2008
    Delhi

Pulak Dey Skills

Training Sales Recruiting Selling Insurance Customer Service Team Management Relationship Management Team Building Management Sales Management Business Development Call Centers Coaching Process Improvement Employee Training Outsourcing Analysis Leadership Business Analysis Vendor Management Six Sigma Marketing Crm Mis Team Leadership Operations Management Bpo

Pulak Dey Education Details

Frequently Asked Questions about Pulak Dey

What company does Pulak Dey work for?

Pulak Dey works for Axis Bank

What is Pulak Dey's role at the current company?

Pulak Dey's current role is Strategic Advisor | Customer Satisfaction & Business Excellence Leader | Process Optimization Specialist.

What is Pulak Dey's email address?

Pulak Dey's email address is pu****@****ail.com

What schools did Pulak Dey attend?

Pulak Dey attended Punjab Technical University, Apbsse, St. Domnics High School, Doeacc.

What skills is Pulak Dey known for?

Pulak Dey has skills like Training, Sales, Recruiting, Selling, Insurance, Customer Service, Team Management, Relationship Management, Team Building, Management, Sales Management, Business Development.

Who are Pulak Dey's colleagues?

Pulak Dey's colleagues are Mahesh Naidu, Chandan Pasi, Isha Sharma, Richa Chhetri, Anish Ahmed, Songs Pk Sagittarius, Sagarika Das.

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