Pulkesh Kumar Email & Phone Number

Gurugram, Haryana, India

• Deliver engaging and informative training sessions to new hires and existing employees on processes, procedures, and systems. • Design training programs on process improvements, compliance, and best practices to boost productivity and ensure organizational standards.• Work with Visa consultants, SMEs, Team leaders, Managers, and Directors to ensure training content is accurate and compliant with industry standards and Visa regulations.• Evaluated training outcomes and provided improvement suggestions based on collected feedback and performance data.• Develop engaging training materials—manuals, presentations, and learning modules—customized for diverse learning styles and organizational needs.• Organized and scheduled training events, coordinating with company schedules and staff availability.

Gurugram, Haryana, India

• Work with teams in operation department to share best practices and improve processes for better efficiency.• Manage the audit database, ensuring all audit records and reports are accurately maintained and easily accessible.• Identifying shortfalls or gaps in processes and Communicate the findings and recommendations.• Participate in root cause analysis for quality-related issues and help develop corrective action plans.• Facilitate communication between the audit team and department heads to clarify processes and findings.• Manage the audit database, ensuring all audit records and reports are accurately maintained and easily accessible.

Gurugram, Haryana, India

•Handling global audit projects. •Evaluate Internal and external auditing. •Identifying shortfalls or gaps in processes. •Mentoring new joiners and provide training related to the process. •Working on Electronic Travel Authorization (ETA) •Handling client operations for US, UK, Australia, Canada and Singapore •Responding to emails within Service level Agreement (SLA) and in a timely and professional manner. •Sending required documents checklist and associated instructions to clients. •Providing clear and direct guidance to customer inquiries. • Providing courteous and professional service to clients. •Handling and resolving customer email requests.

Gurugram, Haryana, India

● Operations and Process management.● Vendor relationship management.● Creating and handling Custom Itineraries per client requirements.● Overseas supplier coordination.● Direct dealing with hotels for bookings.

Gurugram, Haryana, India

● Handling regular tour operations, as well as customized itineraries.● Providing Visa processing assistance.● Post-sales coordination with clients.● Overseas supplier coordination.

Noida, Uttar Pradesh, India

● Making itineraries and booking of international and domestic tours.● Providing complete travel management services for international travellers.● Managing reservations, as well as hotel and transport vendors.

Noida, Uttar Pradesh, India

Worked as a single window executive during the initial stages of LazyCow.com owned by SuperTech Limited.