 Involved with projects from requirements gathering, design, implementation, testing, and customer sign off Work as a member of a global cross-functional project team contributing to the technology-based solutions and consult on concept feasibility. Own the technical components of a customer integration project including but not limited configuration, debugging, documentation, testing, and go live support. Integrate Akamai's Solutions with features such as caching, acceleration, DNS traffic management, software downloads, video delivery and more. Partner with Business Support, Sales, Engineering, Product Development and Customer Care to resolve issues that arise during customer trials, integrations, or post implementation support. Accurately scope implementation timelines for integrations. Identify technical risks and provide mitigation strategies.Products Akamai Web Platform Akamai Features – as Tier Distribution, Sure Route, Adaptive Acceleration IP Accelerator, Global Traffic Manager. Cloudlets – Edge Redirector, Phased Release, ALB FastDNS Client Access Control, Site Shield

 Collaborated internally and resolved issues involving multiple products like Citrix UPM, XenApp, XenDesktop, PVS, WI/StoreFront Acted as Technical Lead to Tier 1 Support Engineers by reviewing current cases, spearheading the team and issuing technical recommendations for faster case resolution Provided specialized product training to Frontline (L1), Offline Engineers (L2), and new hires as well as hands-on assistance in resolving cases that require expert troubleshooting and deep dived knowledge on Citrix architecture Worked as dedicated Offline engineer to recreate customer environments for resolving issues and performed root cause analysis for requests raised by Citrix Customers and Partners  Identified forums that could be converted to articles to facilitate further research of Citrix Application Delivery products Deployment and configuration of environments with Citrix products and technologies in correlation to Windows and VMware technologies Troubleshoot complex issues in mixed enterprise environments for TRM, reseller, and end customers that require time-consuming problem replication and internal lab testing. Sound working knowledge of Windows Networking Components TCP/IP, DNS, DHCP, HTTP, SSL Working on Web-Interface(IIS) and Storefront related issues Used tools such as Process Monitor, Process Explorer, Wireshark analysis for troubleshooting purposes. Integration of VMware and Hyper-V in Citrix Environments. Sound knowledge of Windows PowerShell scripting. Linux boot process, File Hierarchy System, bash shell.