Pulkit Dave Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

• Providing Tier 1.5 & Tier-II support for BVOIP Test and Turn up team.
• Coaching new team members for processes & train them to increase their productivity & rejections of orders & improving quality of work according to management inputs. Also provide feedback to management for the same.
• Analyzed customer feedback, collaborated with partners, resulting in a 40-point NPS increase in 2 years.
• Activation of new BVOIP, ADI (Managed Internet Services) & AVPN CKTs (MIS & MPLS) in live… Show more
• Activation of new BVOIP, ADI (Managed Internet Services) & AVPN CKTs (MIS & MPLS) in live network of Customers.
• Configuring new AT&T CKTs & routers for upgrading existing CKTs.

Bengaluru, Karnataka, India

• Performing Pre-test on ADI, IPFLEX & AVPN customers.
• Troubleshooting Ethernet (up-to 1 Gbps) T1 & T3 Circuits for MPLS & VOIP Customers.
• Conducting testing for voice features, interface with the VNCC for VoIP network element provisioning issues and LOCAL to resolve Switch translation automation fall-out.
• Coordinate with and interact as an advocate to the vendor to resolve technical issues as well as troubleshoot with vendors, customers, and peers, and perform root cause… Show more
• Coordinate with and interact as an advocate to the vendor to resolve technical issues as well as troubleshoot with vendors, customers, and peers, and perform root cause analysis. Show less

Bengaluru Area, India

• Managing and troubleshoot Cisco Hard-ware 1700, 1800, 2800 routers.
• Managing & troubleshoot T1 & T3 Circuits for MPLS & VOIP Customers.
• Managing Tickets for corporate customers using AOTS, BMP.
• Strictly following SLA during tickets closure, acknowledging up-to 4th level escalations on tickets.
• Validating AT&T routers at customer premises.
• Responsible to solve customer queries of IP-routing or related to VPN or managed internet & helping them to configure their… Show more

1. Managing and Troubleshoot Cisco hardware 7606, 7206, 2611 routers, L3/L2 switches like 3750, 3550, 29502. Managing Dockets (TT) for corporate customers using VIZNET as well as REMEDY for the Gujarat Region3. Strictly follow SLA during down calls and by analyzing down time provide RFO to the corporate customers and also follow escalation matrix for all.

Ahmedabad Area, India

1. Working with TEMS (Ver: 8.0, 9.0,10.0,11.0)2. To provide training to Fresh Engineers for Drive Test & Network Optimization(2G,3G), WiMAX & Network related issues3. Providing Tech Support for TEMS, Drive Test & WiMAX4. Troubleshot interference & optimization for RF Network

Vadodara Area, India

1. Feasibility & commissioning of new Wi-MAX sites, feasibility (point to point, RADWIN, Alvarion) including reporting & mentoring with client interaction & maintaining SLAs. 2. Resolving customer’s network technical issues 3. Performing back haul PEs, Migrations at MPLS locations at Baroda, Bharuch, Anand4. Handling team and troubleshooting of WiMAX.

Bachelor Of Engineering (B.E.), Electrical, Electronics And Communications Engineering

Higher Secondary, Science