Leadership and Operational Management: Directed the daily operations of the travel agency ensuring a high standard of service delivery. Successfully managed a team of 10 travel consultants, fostering a culture of excellence, teamwork, and continuous improvement.Financial Oversight: Oversaw the branch's financial activities including budgeting, financial planning, and cost management to maximize profitability. Achieved a [specific percentage] increase in profitability by implementing cost-saving measures and optimizing resource allocation.Sales Growth and Marketing Initiatives: Spearheaded local marketing and sales strategies, resulting in a 20% growth in customer base year-over-year. Led promotional campaigns for new travel packages which increased sales and enhanced customer engagement.Customer Relationship Management: Developed and maintained strong relationships with key clients and stakeholders, significantly improving client retention rates by [specific percentage]. Acted as the point of contact for resolving complex customer service issues, ensuring client satisfaction and loyalty.

Led a team of 5 travel consultants, providing guidance, training, and support to ensure the achievement of sales targets and exceptional customer service.Developed and implemented sales strategies.Conducted regular team meetings to discuss sales goals, share industry updates, and provide coaching for skill enhancement.Monitored team performance, providing constructive feedback and recognition to team members.Collaborated with senior management to analyze market trends, set sales targets, and develop promotional campaigns.Implemented training programs to enhance team members' product knowledge and sales techniques.

Assisted clients in booking domestic and international flights, hotels, and transportation services.Optimize travel itineraries by selecting appropriate airlines, routes, and schedules to meet clients' needs and budgets.Provided expert advice on flight options, fare classes, and travelregulations.Managed and processed reservations through airline reservation systems and online booking platforms. Consistently met or exceeded sales targets and revenue goals. Resolved customer inquiries and concerns, ensuring a high level of client satisfaction. Stayed updated on industry trends and changes in airline policies

Deployed to US based process (UPS) for our client Accenture Coordination with job candidates via email, phone to provide assistanceregistration and interview scheduling.Support with employee onboarding activities virtually by connecting candidatesHiring Package handlers and Driver helpers from UPS.Answer 100+ outbound calls via AWS and NICE CXone software to handle customer queries and requests while maintaining an efficient average time below 12 minutes. Active thought partner in sharing key ideas for a better problem resolution and customer service to candidates.

Working in office internship.Setting up client meetings Cold-callingCompany study and real estate knowledge

Outbound cold calling to potential customersActively push customers to book free trial classes for Computer coding, Maths and Music.Australia and New Zealand shifts to establish international customer portfolioMaking more than 150+ Call daily.