Pulkit K. Email & Phone Number

Bengaluru, Karnataka, India

Key responsibilities include the following:1. Support the execution of the risk management governance forums including coordination and preparation of materials, action items follow-ups, management of forward-looking agendas, and management of meeting logistics.2. Support the annual self-assessment process and analysis for risk committees and the business.3. Support the maintenance and enhancement of the MIS Risk Management framework and related documentation.4. Assist in the preparation of risk management presentations and training materials.5. Maintain internal documentation repositories.6. Assist with future phases of the Risk Management program development and implementation.7. Support other risk governance related initiatives and ad-hoc requests as required.8. Collaborate with the business, internal audit, compliance, and other relevant stakeholders as necessary.

Mumbai, Maharashtra, India

CBNA O&T Governance Reporting & Analytics: Participated in the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.Contributed to risk assessments and drove actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.Provided governance & oversight and evaluated the control environment by ensuring appropriate controls are in place. Thus, ensuring that Citibank National Association’s Technology, Cyber, Processing and Third-Party Risk is within Appetite.Coordinated audits, examinations, and deliverable requirements from internal and external reviewers by supporting coordinating activities.Ensured that the Operations Team is in compliance with all regulatory policies and procedures.Appropriately assessed risk when business decisions were made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Website: http://www.online.citibank.co.in/LinkedIn Page: https://in.linkedin.com/company/citibank-india

Mumbai, Maharashtra, India

CBNA O&T Governance Reporting & Analytics:Informed the CBNA CEO, ORM & Governance members on the safety and soundness of critical O&T services provided to CBNA on a daily, weekly, monthly and quarterly basis and, based on their guidance, pursued areas for continuous improvement with the respective O&T owners.Gathered, Identified/Analyzed & Highlighted significant trends and score cards for the O&T services provided to CBNA in the areas of Technology and Critical Operations including Customer Experience, Control domain highlights for Information Security, Continuity of Business and Third Party Management; Key Initiatives / Safety & Soundness Programs and Risk & Control updates. Key operating metrics tracked as part of daily governance include: Technology Incidents, Operational Risk Events, Regulatory Exams, Internal Audits, Issues and CAPs, Technology Risk Exceptions, GRC MCA, Risk Appetite Breaches and Safety & Soundness Programs - Helping in operating a sustainable Governance function that enables timely escalation of material issues to CBNA management and provides a forum for the review and challenge of these key operating metrics to be within the CBNA risk appetite.Worked with cross-functional teams to create partnerships and secure ongoing reliable data sources.Escalated material issues based on ongoing monitoring criteria. Managed management reports and ensured timely publication.Kept documentations and process flow updated for reports for O&T Governance utilizing Excel or BI tools (Knime & MSTR). Supported design and testing of dashboards on Business Intelligence tools.Designed, developed and implemented state of the art data visualization and analytical solutions.Part of Citi’s 2019 Global Community Day.Website: http://www.online.citibank.co.in/LinkedIn Page: https://in.linkedin.com/company/citibank-india

Chennai, Tamil Nadu, India

Chennai CSC - Enterprise Supply Chain - Third Party Utility (Vendor Management):Provided process guidance and support to Third Party Officers (TPOs), Business Activity Owners (BAOs) and other business stakeholders on end-to-end Third Party Management requirements.Facilitated and coordinated with Subject Matter Experts (SMEs) in areas such as Data Privacy, Export Licensing, and Continuity of Business (CoB) to complete required due diligence and ongoing monitoring activities.Supported reporting activities as required. Lead / Drove continuous improvement initiatives.Completed all modules related to the Citi Project Management Practitioner Curriculum.Website: http://www.online.citibank.co.in/LinkedIn Page: https://in.linkedin.com/company/citibank-india

Chennai, Tamil Nadu, India

Part of Citi's 2014 O&T Management Development Program:Chennai CSC - North America Retail / Consumer Banking Operations ~ Lead/Supported the team in driving/implementing initiatives that create a Center of Excellence.Drove initiatives to reduce costs through process re-engineering, improving operating efficiency and productivity.Developed detailed analytics to assist in employee performance management.Lead Employee Engagement initiatives / activities.Citi Lean CertificationWebsite: http://www.online.citibank.co.in/LinkedIn Page: https://in.linkedin.com/company/citibank-india

Mumbai, Maharashtra, India

Part of Citi's 2014 O&T Management Development Program:CSS Mumbai Human Capital Reporting & Analytics CoE ~Responsible for global reporting and analytics related to all human capital dimensions critical to the success of Citigroup - headcount, recruitment, talent, learning, mobility, diversity, performance, compensation and attrition.Designed appropriate dashboards for the HR leadership team – helping them to manage business performance and talent in a comprehensive manner. Supported all businesses of Citi (Institutional Clients, Consumer Bank, Private Bank, Ops &Tech, Corporate Functions, etc.) countries and regions using data science and reporting & visualization tools. Also worked on Process Standardization, Rationalization & Automation.HCRA Certification – Level 1Website: http://www.online.citibank.co.in/LinkedIn Page: https://in.linkedin.com/company/citibank-india

Chennai, Tamil Nadu, India

MBA / PGDM (Marketing & Strategy) [July 2012 - March 2014] Website: https://www.greatlakes.edu.in/pgdmLinkedIn Page: https://in.linkedin.com/edu/great-lakes-institute-of-management-20477CGPA: 2.96/4Internship: Citibank India (April 2013 - June 2013) |PPO Offer: Full Time EmploymentSimultaneously - Got an offer from HDFC Life (Management Trainee: Bancassurance) Activities & Societies: 1) Volunteer: Karma Yoga Website: http://greatlakes.edu.in/programs-pgpm/karmayoga2) Part of the Organizing Committee (EMergeon 2013): India's first ever Emerging Markets Fest3) Campus Ambassador & Corporate Relations Head: Fundas in Finance Website: https://www.linkedin.com/company/fundas-in-finance4) 'Women Empowerment & Entrepreneurship – The Rise of the Third Billion' (Empirical Study Project)

Gurgaon, India

Project: "Analysis of the Healthcare Industry from a Banking Perspective"​ [22 April - 14 Jun, 2013]Department: Citi Commercial Bank (CCB) [MMEs - Mid Market Enterprises]Project Scope: To Identify & contact the current Indian Healthcare industry value chain and players. To identify the needs of the healthcare industry from a banking perspective and to finally recommend as to how Citibank can capture an opportunity in the healthcare industry.Post Completion (Internship): Offered full-time employment (Pre-Placement Offer).Website: http://www.online.citibank.co.in/LinkedIn Page: https://in.linkedin.com/company/citibank-india

Gurgaon, India

Project Area/Specialization: Finance [31 May - 29 Jun, 2012]Line of Service (LOS): AdvisoryDepartment / SBU: Financial Advisory Services (FAS)[Corporate Finance & Investment Banking - Mergers & Acquisitions]Project Scope: To help the Financial Advisory Services (FAS) Team in research work related to Mergers & Acquisitions, primarily in the Logistics Sector.Website: http://www.pwc.in/

New Delhi Area, India

Project: "Asset Portfolio Management" [2 May - 30 Jun, 2011]Department: Customer Retention (Retail Banking)Project Scope: Assist in developing portfolio retention tools including but not restricting to Rewards, merchandising, insurance x - sell and Installment loan conversion to OD product.Website: http://www.barclays.in/

Gurgaon, India

Learnt the significance of Tech and Marketing in Financial services, through 2 projects:Project 1: Information Technology [5 May - 5 Jun, 2010]I studied the company's portfolio management software, which caters to View and Manage Customer Accounts on the internet. During my study of the software and comparison done with competitors' portals I came across some shortcomings of the program for which I suggested some improvements and changes needed to be made in the software.Project 2: Marketing [5 Jun - 11 July, 2010]To create brand awareness, I calculated ways by which social networking sites could be used to market the company's products. I also researched and analyzed market trends and their impact on the company.Website: http://www.fullertonsecurities.co.in/

Pgdm / Mba, Marketing & Sales (M&S); Hr, Ob, Leadership, Strategy (Hrobs), Cgpa: 2.96/4

Activities and Societies: 1) Internship: Citibank India (April 2013 - June 2013)|PPO Offer: Full Time Employment 2) Karma Yoga Website.

Bba (General), Finance, Cgpa: 7.64/10 (First Division)

Activities and Societies: i) Internships: 1. Fullerton Securities & Wealth Advisors (2010) 2. Barclays Bank PLC (2011) ii) Finance club.

Cbse, Commerce, Cbse Class 10Th Board Examination: 80%

Activities and Societies: Ankur School (Website: http://www.donboscoschool.in/ankur.html) March 2009 DON BOSCO SCHOOL, New Delhi.