Process- National Escalation Team(NET-Airtel)• Answer customers queries over the mail for various reasons- answer inquiries. • Resolve complaints and provide information.• Provide exact solutions to the customers and helping them with their problems.

Process- National Escalation Team(NET-Airtel) • Answering customers queries over the mail for various reasons- answer inquiries. • Resolving complaints and provide information.• Providing exact solutions to the customers and helping them with their problems.

Airtel Owned Retail Outlet• Handling customer’s queries.• Maintaining good relationship with customers.• Detailing the scheme & plans properly.• Provide suggestions/feedback to improve store productivity.• Personally step in to handle demanding customers.• Achieve sales target for all products at a store.• Ensure adherence to store processes in terms of documentation and systems.• Maintain availability of stock at the store.• Overall responsibility for activities at store spanning customer service.• Store-level sales and revenue targets across all products (voice post-paid/ prepaid, data etc.).• Achieve sales target for all products (Voice-Postpaid/ prepaid, data, VAS, handsets etc.).• Customer Service Manage churns and achieves customer satisfaction for walk-in customers.• Resolve channel-specific issues within specific timelines.

Vodafone Owned Retail outlet• Handling customer’s queries.• Maintaining good relationship with customers.• Detailing the scheme properly.• Personally step in to handle demanding customers.• Overall responsibility for activities at a Vodafone store spanning customer service.• Store-level sales and revenue targets across all products (voice post-paid/ prepaid, data etc.).• Customer Service Manage churns and achieves customer satisfaction for walk-in customers.• Personally step in to handle demanding customers.• Achieve sales target for all products at a store.

Project Title- Anti-money Laundering- KYC (PayPal) • Conduct compliance risk analysis• Audit of names on the basis of different scenarios.• Worked upon Personal, Premier and Business Accounts.• Analyzing documents of various customers to verify their identity.