Pulkit Bhatia Email & Phone Number

- Led customer discovery process for 911 emergency dispatch software to ensure efficient public safety in a market of over 6100 dispatch centers- Drove research and conducted VoCs with 15+ first responders and public safety decision makers to uncover areas of opportunity in a new market and deliver product and business requirements- Used value proposition canvas to design and test customers' important jobs, pains and gains - Defined customer outcomes, both functional and non functional, to plan for next year's roadmap- Worked with UX designers on conceptual wireframes and low-fidelity prototypes using Sketch, Figma, Invision and Lucidchart

Toronto, Canada Area

- Designed AI models using big data to help marketers see content scores of marketing emails using Python, R and SQL - Conducted qualitative and quantitative research to find solutions to better marketing outreach and increase clickthrough rates in Eloqua- Conducted in-depth market research and performed analytical analysis to deliver product requirements and improve processes- Led a team to develop the 'Content Score' feature and the statistical model behind it leading us to win 'Best Product Opportunity' out of 25 teams- Co-organized monthly meetups in the office to increase awareness amongst other teams about the process of releasing an AI feature and use cases of AI in different industries

Toronto, Canada Area

- Worked with stakeholders (customers, prospects and internal team) on cross-functional projects to understand the problems to be solved - Created all the design assets to facilitate development which included user interaction mock-ups, epics and user stories- Handled end-to-end customer delivery of new product features leading 3 engineering teams by defining roadmaps and user stories on Jira- Managed the delivery of new product features from product discovery through to customer delivery with an increase in users by 7%- Collaborated with developers to create solutions that delivered maximum value in the shortest time possible

Toronto, Canada Area

- Work with Development to develop the best product test coverage and deliver quick, complete software issue resolution. - Design, update and execute manual software-testing strategies. - Develop test automation scripts and tools where appropriate. - Accurately report and track product defects.- Work closely with the Support Team to resolve customer issues.

Ontario, Canada

- Interface and collaborate with stakeholders across IT and at all levels of the business locally and virtually- Review and analysis of current issues to propose innovative and alternative solutions- Development and Support duties associated but not limited to the following technologies (Salesforce, Amazon AWS, BMC Remedy, Portal, IBM Cognos, Microstrategy, Java, PL/SQL, Oracle, Redhat and Windows)- Identify continuous improvement opportunities throughout IT and the business

University Of Waterloo

Handle finances and help in chores like cleaning, refilling and moving stuff at one of the busiest eateries on campus.