- Led customer discovery process for 911 emergency dispatch software to ensure efficient public safety in a market of over 6100 dispatch centers- Drove research and conducted VoCs with 15+ first responders and public safety decision makers to uncover areas of opportunity in a new market and deliver product and business requirements- Used value proposition canvas to design and test customers' important jobs, pains and gains - Defined customer outcomes, both functional and non functional, to plan for next year's roadmap- Worked with UX designers on conceptual wireframes and low-fidelity prototypes using Sketch, Figma, Invision and Lucidchart

- Designed AI models using big data to help marketers see content scores of marketing emails using Python, R and SQL - Conducted qualitative and quantitative research to find solutions to better marketing outreach and increase clickthrough rates in Eloqua- Conducted in-depth market research and performed analytical analysis to deliver product requirements and improve processes- Led a team to develop the 'Content Score' feature and the statistical model behind it leading us to win 'Best Product Opportunity' out of 25 teams- Co-organized monthly meetups in the office to increase awareness amongst other teams about the process of releasing an AI feature and use cases of AI in different industries

- Worked with stakeholders (customers, prospects and internal team) on cross-functional projects to understand the problems to be solved - Created all the design assets to facilitate development which included user interaction mock-ups, epics and user stories- Handled end-to-end customer delivery of new product features leading 3 engineering teams by defining roadmaps and user stories on Jira- Managed the delivery of new product features from product discovery through to customer delivery with an increase in users by 7%- Collaborated with developers to create solutions that delivered maximum value in the shortest time possible

- Work with Development to develop the best product test coverage and deliver quick, complete software issue resolution. - Design, update and execute manual software-testing strategies. - Develop test automation scripts and tools where appropriate. - Accurately report and track product defects.- Work closely with the Support Team to resolve customer issues.

- Interface and collaborate with stakeholders across IT and at all levels of the business locally and virtually- Review and analysis of current issues to propose innovative and alternative solutions- Development and Support duties associated but not limited to the following technologies (Salesforce, Amazon AWS, BMC Remedy, Portal, IBM Cognos, Microstrategy, Java, PL/SQL, Oracle, Redhat and Windows)- Identify continuous improvement opportunities throughout IT and the business

Handle finances and help in chores like cleaning, refilling and moving stuff at one of the busiest eateries on campus.