Product Management Intern
Platform Product Manager for the Global Loyalty Program• Analyzed and addressed data granularity issues in goodwill compensation, leading to a XX % improvement in tracking and optimizing expenditure patterns.• Developed a structured process for handling refunds and bonuses, enhancing decision-making and data collection granularity, resulting in a XX% increase in data accuracy.• Proposed and implemented new reason codes, guiding agents to provide detailed and informative adjustment notes, which improved tracking and understanding of expenditures by XX %.• Collaborated with cross-functional teams to identify gaps in the existing infrastructure, introducing solutions that supported detailed testing and analysis of manual adjustments, reducing errors by XX %.