Daniel Johnson Email & Phone Number

Austin, TX, US

Austin, Texas Metropolitan Area

Led and managed a team of Apple management representatives focused on identifying creative solutions to internal and external escalations. Support a team responsible for complex solutions under strict time constraints. Partner with numerous boundary teams to strategize cross-functional solutions that ensure success in lines of business outside of my direct.

Led and helped develop a team responsible for maintaining Apple's alliance with government compliance standards for internal commerce and programs. Worked with cross-functional teams to develop technologies and legal framework, with a focus on development and functional expertise.

Austin TX

Led and managed an AMR Fraud Prevention team responsible for fraud prevention. Managed and developed team performance to navigate complex decisions with strict time parameters. Delivered daily reporting of operational metrics.

Austin, Texas Area

Payment/Order Investigations and processing

Austin, TX

Inbound and outbound customer calls, as well as case management and vendor/business partner communications meant to improve the flow and customer experience of any issue that arose post-order on the Apple Online Store.Dreamweaver/HTML redesign of the internal employee curriculum for training and reference purposes.

Dallas/Fort Worth Area

Austin, TX

On-the-ground launches for various music artist releases and local touring events of national touring acts.Successfully built and fostered direct relationships with both label talent, label executives, and local lifestyle accounts to build brand and name recognition. Strategized local marketing efforts in an appropriately self-managed capacity. Planned.

Austin, Texas Area

Transitioned through various roles in Sears.com taking frontline service calls, escalation calls, team mentoring, special projects, POS register transactions, fraud investigations, price-matching investigations. Segued into a quality management role, acting as the liaison to upper management in regards to quality metrics being monitored and improved upon.

Music Production, Music Production

Associate'S Degree, Religion/Religious Studies

Activities and Societies: Campus ambassador for interested students.

Associate'S Degree, Record Industry, Social Psychology