Gopinath Pulyankote Email & Phone Number

Southfield, Mi, Us

As the Senior Site Reliability Engineering (SRE) Manager at Credit Acceptance, I lead a talented team of SREs in ensuring the reliability, performance, and scalability of our software systems. My key responsibilities include:Providing strategic leadership and mentorship to the SRE teamEstablishing best practices for building reliable and scalable systemsImplementing effective incident management processesDriving automation and tooling initiativesOverseeing monitoring and alerting systemsCollaborating with cross-functional teams to integrate reliability practicesThrough fostering a culture of innovation, collaboration, and continuous improvement, I aim to deliver highly reliable systems that exceed customer expectations and contribute to the company's success.

As the Director of Cloud Engineering at a stealth Medical AI startup, I played a pivotal role in architecting and implementing a robust and secure cloud infrastructure on Amazon Web Services (AWS). The startup's mission is to develop cutting-edge AI-powered solutions to assist individuals with cognitive and language challenges, empowering them to lead better lives.Key Responsibilities and Achievements:HIPAA Security and Compliance: Designed and implemented a comprehensive cloud infrastructure that adhered to strict HIPAA security and compliance regulations. Ensured the protection of sensitive patient data and maintained the highest standards of privacy and security throughout the development process.Scalable Architecture: Developed a scalable and resilient cloud architecture that could handle the demands of the startup's AI-driven applications. Leveraged AWS services such as Lambda, S3, AWS Sagemaker and AWS Bedrock to create a highly available and fault-tolerant infrastructure.

During this career break, I focused on expanding my knowledge and skills in the rapidly evolving fields of Generative AI, Natural Language Processing (NLP), and Large Language Models (LLMs). My goal was to gain a deep understanding of these cutting-edge technologies and explore how they can be applied to enhance Cloud Infrastructure Engineering and Site Reliability Engineering practices.As part of my professional development journey, I successfully completed the "Designing and Building AI Products and Services" course offered by MIT xPRO. This comprehensive program provided me with valuable insights into the strategic design and implementation of AI-driven solutions. Additionally, I completed several specialized courses from LinkedIn and Microsoft, further strengthening my expertise in AI and its practical applications.Throughout this period, I delved into the intricacies of Generative AI, studying its potential to revolutionize various aspects of technology and business. I also explored the power of NLP and LLMs, gaining hands-on experience in leveraging these technologies to improve efficiency, automate processes, and drive innovation in cloud infrastructure and site reliability domains.This career break has been an enriching experience, allowing me to bridge the gap between my existing skills and the latest advancements in AI. I am excited to apply this newly acquired knowledge to develop innovative solutions, optimize performance, and contribute to the future of Cloud Infrastructure Engineering and Site Reliability Engineering.

San Jose, Ca, Us

Successfully led SRE team that helped streamline and automate management of AWS infrastructure using infrastructure as code to manage resources, such as ECS, VPCs, ALBs, API Gateway, and IAM and security groupsIncreased operational efficiency, revenue, and customer satisfaction by building service-level indicators, objectives, and agreements (SLIs, SLOs, SLAs) and tracking them through Splunk APM, CloudWatch, and BigPanda dashboards. Reduced mean time to identify (MTTI) issues from 60 minutes to 15 minutes.Saved more than $2M in hiring and on-boarding costs by training existing staff on cloud administration, Terraform and Packer programming, CI/CD pipeline building, and cloud application and infrastructure monitoring.Earned leadership recognition for SRE team's work on improving visibility, monitoring, and service metrics that enabled company to confidently build more cloud services and infrastructure, achieve future growth, and expand its products.

San Jose, Ca, Us

Managed Internet Operations (IOPS) team responsible for Shutterfly's customer facing production web and e-commerce platform. The team comprises of members who are located in SF Bay Area and in Tempe, AZ and are highly talented systems/application/devops engineers specializing in a wide range of large scale, fault-tolerant software systems and infrastructure components that power Shutterfly's web/e-commerce platforms and supporting backend systems/storage/application infrastructures. This team's core focus is to make Shutterfly sites fast and reliable for millions of users.

Waltham, Ma, Us

Nominated for 2018 President’s award for delivering global data center consolidation, achieving $15M in cost savings and $5M in cost avoidance and exceeding target completion date by 25%Minimized redundancies and optimized IT infrastructure by using virtualization and AWS cloud resources to consolidate four data centers supporting more than 5,000 employees upon new company acquisition.Developed comprehensive cloud transformation strategy that optimized infrastructure, reduced operational costs, enabled business benefits, and improved performance, scalability, and reliability.

Santa Clara, California, Us

Achieved $12M savings objective and maximized service quality through assessment and renegotiation of contracts and resources for offshore infrastructure managed service provider.Accelerated computational data analysis and enabled faster revenue recognition of $3.2M by architecting and deploying Hadoop cluster on VMware infrastructure that provided big data map reduction solution.Improved server utilization by 55 percent and reduced power, cooling, and data center costs by more than $3M / year by consolidating and virtualizing more than 200 physical servers onto VMware vSphere platform.Built and integrated SharePoint platform on VMware infrastructure for validated document control application.Architected Oracle JDE Edwards ERP solution using Oracle SPARC server hardware, virtualization, and NetApp storage.Sustained company website by using Oracle Virtual Machine (OVM) stack to deliver Oracle ATG eCommerce platform.

Santa Clara, California, Us

Senior Storage Architect & Team Leader responsible for restructuring the datacenter network and storage infrastructure.Led a team of 6 senior infrastructure administrators (systems, network, storage, backup) to redesign the datacenter network and storage architecture.Negotiated 55% lower pricing for over $3M in storage hardware by creating a competitive bidding process with multiple vendors. Designed and implemented a scalable four-tier storage solution consisting of SSD, SAS, SATA, and tape storage to support growth from 200TB to over 2PB. Migratedinfrastructure onto VMware virtualization and NFS/iSCSI storage to reduce costs by over $500K per year. Worked closely with the legal department on several eDiscovery efforts involving the collection and analysis of over 50TB of data. My efforts saved over $4M in external litigation costs. Received the “Innovation Excellence” award in 2010 for the storage architecture and eDiscovery support.

Bangalore, Karnataka, In

Pro-Ed Certification Program, Designing And Building Ai Products And Services

Electrical And Electronics Engineering