A competent professional with over 20 years of dynamic experience in multinational companies hospitality & luxury retail sections. Particularly in areas: service philosophy, field training, sale ceremonies, VIC experience, clienteling, coaching, feedback&observation, KPI analysis, sales strategy, customer service, talent development. Motivational leader, team player and persuader showcasing strong interpersonal skills while contributing to “best business solutions”, proven experience in motivating workforce, imparting continuous on job training for accomplishing greater operational and KPI effectiveness, gained vast international experience in onboarding & training deliveries (senior levels/store teams). Experienced in project developing and follow up considering strategies, vision and mission of the maison, focusing on achieving organizational KPI’s through a team centric approach. An “ideas person” that challenges traditional ways of business and willing to take on calculated risks. Have good business sense and strategy development and implementation. Achieved service delivery excellence by streamlining and improving training processes, leveraging best practices and enhancing brand image.
Listed skills include Translation, Public Relations, English, Resorts, and 18 others.