• Strategically analyse and anticipate market trends, customer behaviours and revenue opportunities for the Novotel Christchurch Cathedral Square & Ibis Christchurch.• Complete regular business on the books, booking pace reports, business mix analysis and drive revenue across Room, Food & Beverage and Minor Operating Departments to achieve budgeted and forecasted revenue targets (total complex revenue approach)• Create rate strategies through all distribution channels to hit the hotel ADR goal and maintain scheduled review of competitor rates in all areas.• Collect competitor intelligence about product pricing, rate strategy, business mix and market performance using a range of revenue tools. • Implement and enhance systems, practices and tools aimed at driving revenue through business demand and revenue maximization techniques.• Ensure optimal presentation and maximization of business opportunities through brand websites, 3rd party websites, CRO and GDS.• Drive revenue culture across the complex in all areas of revenue, Front office, Reservations and Sales by delivering on strategies including forecasting, meetings and KPI’s• Engage and work closely with General Manager and Regional Managers around strategy and revenue direction of the hotel.• Develop annual budgets and comprehensive business plans to guide strategic decision-making.• Compile and deliver detailed month-end and owner’s reports, accompanied by insightful data analysis and commentary.• Lead weekly Revenue Meetings with the General Manager and the hotel operations team to drive performance and align on key objectives.

Accor Hotels – Mövenpick Hotel Auckland (207 Rooms) and Mercure Queenstown Resort (148 rooms)• Track, arrange and analyse large datasets to understand high-level business trends, identify actionable insights and opportunities and support quality decision making.• Daily pick-up analysis, strategy adjustments and reporting, manage day-to-day yield operations. • Provide daily, weekly and monthly analysis and guidance to all areas of the business.• Combine business and product knowledge with historical data to build forecasts in Excel. • Implement revenue management strategies, procedures and best practices.• Identify new revenue opportunities and take proactive action. • Handle group and bulk buying inquires with right pricing according to displacement analysis. • Prepare yearly budget and business plans.• Prepare month-end, mid-month reports and owner’s reports with data analysis commentary.• Conduct weekly Revenue meetings with GM and Hotel operation team. • Build and maintain strong working relationships with all stakeholders.

Responsible for Al Khoory Executive Hotel (208 Rooms Property) Revenue and Reservation Department. Below are some of the key functions carried out, but not limited to it. • Responsible for Revenue Management KPI performance (MPI, ARI, RGI & TrevPAR) • Formulate and manage revenue & distribution strategy of the hotel.• Daily pick-up analysis, tactical strategy adjustments and reporting.• Perform competitive benchmark studies and follow market trends.• Create rolling demand calendar 2 weeks, 30 days and 90 days etc..• Prepare weekly dynamic forecast of expected results and variance comparison to budget. • Analyse overall monthly hotel performance and provide summary report with recommendations to improve long term strategies.• Ensure all mechanisms are set and configured correctly. • Oversee and audit the standards and operations of the reservations department.• Ensure Hotel web site booking engine and it’s offers are in parity.• Work closely with corporate office sales team and share market insights as a team. • Regularly check the input and the quality of data (segmentation, denials tracking, etc…) and defragment if required. • Conduct quarterly property performance review and develop strategic and tactical action• Responsible for competitor analysis; environmental scanning; market modelling; distribution yield management; business mix yield management; length of stay yield management; pricing control and new pricing concepts. • Evaluate performance of distribution partners and contracted rates (OTA, Leisure FIT, tour operator, corporate, groups, wholesaler static & dynamic etc…).• Reduce the cost of distribution by finding new less expensive means of delivering business. • Prepare outline for and support the annual revenue budget process.• Inspire Hotel’s HODs to further embed a revenue management culture.

SUMMARY : The Hotel Resident Manager is responsible for all aspects of day-today operation of the hotel apartment. Provide leadership and strategic planning to all departments in support of our service culture, maximize operations and guest satisfaction. Work Very closely with the corporate office.Main Duties and Responsibilities • Responsible for Revenue Management KPI performance (MPI, ARI, RGI & TrevPAR)• Hold regular briefings and meetings with all head of departments. • Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards. • Lead all key property issues including capital projects, customer service and refurbishment. • Handling complaints, and oversee the service recovery procedures. • Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget. • Deliver hotel budget goals and set other short and long term strategic goals for the property. • A strong understanding of P&L statements and react with impactful strategies • Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate. • Maximizing room yield through innovative sales practices and yield management programs. • Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment’s and services. • Act as a final decision maker in hiring key staffs. • Manage and develop the Hotel Executive team to ensure career progression and development. • Be accountable for responsibilities of department heads and take ownership of all guest complaints. • Corporate client handling and take part in new client acquisition along with the sales team whenever required. • Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements. • Performed other duties and responsibilities as and when required.

***Strategy Development and Planning***Forecast market Trends in a Proactive manner and Plan, Organize, Execute, Control our Business Development activities in a profitable manner as per the Vision of the company.Implement norms and procedures for Annual Revenue / Manpower / Financial Budgeting and ensure the achievement and compliance of the budgeting.**Marketing / Business Administration and Development**Keep a watch on brand image to build more brand awareness and loyalty through consumer need based plans. Effective marketing new tools to be explored concentrating on e-marketing plans and Monitor, analyze the product, menu and revenues of completion and suggest plans and ideas to MD for market excellence.**Revenue & Distribution Management** Monitor competitor pricing, understands the dynamic of the local market and the demand generators, and recommends appropriate actions to the Revenue & Sales force in relation to the hotel’s pricing and market mix strategy.**Team / Relationship Management**Developing and maintaining effective strategic relationships with internal as well as external customers.Developing a wide range of relationships and networks with the local, national and international clients to position the Group as a well-known and credible organization in the industry. **Personnel Management**Ensure that all the Policies and SOP’s of all the departments of the organization are formulated / customized /modified as per the needs of our organization & changing trends in the Market. Involve in talent acquisition and talent maximization of the Winchester Group employees. Handle team discipline issues and ensure the adherence to Code of Conduct at all level always.**Contractor Management and Leadership**Involve in vendor development, negotiations, new vendors identification. Ensure appropriate checks and controls are employed for the accurate quality and quantity of the products.

Winchester Group of Hotel Apartments has 270 Hotel Apartments in two properties and I am responsible for Managing business operation, Revenue management and engage with guest. My job profile will include but not limited to the following:***Revenue & Distribution Management*** Monitor competitor pricing, understands the dynamic of the local market and the demand generators, and recommends appropriate actions to the Revenue & Sales force in relation to the hotel’s pricing and market mix strategy.Manage CRS system on daily basis. This includes the responsibility for any manipulation of the yield hurdle points and daily inventory balancing where appropriate. Manage all channels (OTA , DMC, Wholesalers and Hotel booking engine) including but not limited to room types and sell strategy. Responsible for ensuring compliance with the Best Available Rate Guarantee and rate parity within the market segments and in the online space. Updating and maintaining the master calendar of external events, competitor rate intelligence, RevPar penetration. Monitoring Online Reputation and effectively manage them, leading to increase guest satisfaction and increase revenue.Understand the composition of hotel profitability, and uses this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation. Monitor and determine demand periods for rooms through an analysis of historical data and current bookings. Responsible for tracking and analyzing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business.Champion all special projects relating to market research and operational optimization (resource planning, costing, Key Performance Indicators and etc.).* Implement and evaluate policies and procedures for the operation of the hotel, ensure all activities contribute to highest quality of service to the guest at all times.

As the Front Office Manager of the Hotel I do report to the Managing Director. My job profile will include but not limited to the following: Areas of responsibility/management include: Front Office, Reservations, Revenue Management (Inventory of 270), Health Club, Transport and Security. While maintaining business mix, achieve goal for REVPAR by developing and implementing strategies to increase sales and average room rate. Planning room revenue yield management on different business climates to maximize profitability, Perform strategic analysis and Administration of online revenue channels.  Plan and coordinate the activities of staffs such as hiring, training, scheduling, evaluating performance and formulate staff development plan, fostering a positive work environment. Review all guest comments and respond to any applicable guest concerns, resolve guest complaints and respond to inquiries.  Monitor courtesy calls, internal sales calls, and guest comment analysis and take proactive and corrective action wherever required.  Inform the management about the results of trends or guest impressions and problems in the hotel affecting the guest or the operation.  Work closely with the Sales and Marketing department in the area of promotions, special packages, corporate discounts, new accounts etc.  Managing social media and E-Commerce reputation management.  Analyze the performance of the hotel in terms of distribution channels and monitor the market and competitor behavior.  Ensure that the staff adhered to the department Standards and operating Procedures at all times.

Stow International is a Facility Management Company that has branches in London, KSA and Lebanon manages the facility & services, which includes Cleaning, MEP & HVAC maintenance, Security, Recreation services and Front Office (Concierge / help-desk) services.Job DescriptionBeing an Account Manager, I was responsible for the whole Facility Management of the Property that I was assigned for. The property that I was assigned was Marina Mansions Tower (Dubai Marina), which is a 30 story building with all hotel facilities, 120 Apartments with 2, 3 & 4 Bedrooms.

http://www.palmbeach.lk/Palm Beach Hotel is a Three Star 100 room Hotel with two Restaurants and Four Banquets Halls, which caters for International Tourists.

http://www.grandoriental.com/Grand Oriental Hotel is a Heritage category 3 star class property and it is a Subsidiary of Bank of Ceylon, which consist of 80 rooms, three Restaurants and four Banquet Halls.

Ceylon Continental Hotel is a 200 room Five Star Hotel with six Restaurants, five Banquet Halls and it was under Intercontinental International Hotel Chain. Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel. Ensure that all guests are checked in and checked out as smoothest as possible. Responds to guest needs and resolves related problems. Supervises and directs Reception, Guest Relations, Concierge and Bell Desk. Be in-charge of entire operation of the Hotel during the Night Manager shift. Ensures VIP'S and regular guests receive personal attention.  Making a random check in rooms prior to arrival as and when necessity arises.  Inspects front of house and back of house regularly on cleanliness. Monitor standard of conduct, uniform, hygiene and appearance of staff. Provides inputs for meetings, promote hotel sales and in-house facilities. Checks billing instructions, monitors Guest credit, analyze and approve discounts and rebates, analyze the rate variance report to ensure room revenue control. Fully conversant with all hotel emergency procedures. Ensures front line staffs comply with FIT marketing techniques.

Galadari Hotel is a 500 room five star property, which was previously managed by Marriott & Le Meridian Chains.