Roles and Responsibilities:• Data Analysis & Reporting:Utilized Python, Excel, and Power BI for extracting, cleaning, and analyzing large datasets, identifying trends and insights to support strategic decision-making across departments..• Python Automation: Automated repetitive reporting tasks using Python libraries such as pandas for data manipulation and python-pptx to generate PowerPoint presentations with charts and data summaries. Reduced manual reporting time by 50%.• Power BI Reporting: Developed and maintained dynamic Power BI dashboards to visualize key performance indicators (KPIs), sales metrics, and financial data. Enabled data-driven decision-making by providing stakeholders with real-time insights.• Salesforce Data Management & Reporting: Extracted and analyzed data from Salesforce to track sales performance, customer behavior, and service metrics. Created Salesforce reports and dashboards to monitor claims data, case data, contact center data.• Advanced Excel Analytics: Leveraged Excel for advanced data analysis, including using Pivot Tables, Power Query, and complex formulas to streamline data processing and reporting.• Collaboration & Communication: Collaborated with cross-functional teams, including sales, finance, and operations, to deliver data-driven insights and solutions. Presented findings through automated reports, visualizations, and presentations.• Data Integrity & Quality Assurance: Ensured data accuracy by implementing data validation techniques in Excel and Power BI and performing quality checks on Salesforce data before generating reports. Addressed discrepancies and provided actionable recommendations to stakeholders.

• Perform L1 Application Support services for applications such as SRC, MDES,Wallet solutions,Masterpass globally.• Monitor applications with Splunk and be a key stake holder in Customer Incident and Change Management Process.• Regularly perform data analysis with Splunk dashboard to determine Customer’s program performance and identify areas of improvement• Enter all incidents and service requests into Customer’s Service Management tool• Assign incidents generated by monitoring tools to corresponding application and support teams using SOPs.• Escalate and engage Incident Requests and Change Requests to respective application teams using escalation matrix.• Communicate and correlate any events triggered during a change window to corresponding application teams to ensure application availability.• Increase quality of work through streamlining of processes, reducing incident counts, innovating wherever/whenever possible, and through various other continuous improvement opportunities.• Experience with service management tool Remedy which serve all specific incidents, changes and service requests. • Monitor services in Splunk and “Dynatrace Synthetic” for availability and performance of applications.

Handling India operations Human resource requirements for organization and clients.