Looking towards Voice of Customer within the dealership on daily basisCapturing unfiltered Customer feedbacks (in NDMS) Ensuring Timely updation / redressal of customers feedback (Responsibility of resolution is with the Sales Team. As and when needed home visit /attend to customer along with Sales Team for customer satisfactionRe-confirming Satisfaction post Resolution of Concerns from customer Auditing Sales Process Adherence i.e identify skill gaps in the Sales team and monitor them properly to sharpen their sales pitch and sales skills Ensuring Team/SC wise Complaint Occurrence Ratio Recommendation for Reward & RecognitionWork along with the Sales Manager to ensure that the Monthly targets are met and the deals are closed with NIL delays, with end-to-end Customer Sales RelationshipArranging basic training for CREs and Sales Consultants Evaluate their performance Ensuring the process and policy guidelines set by higher management are completely adhered with Hospitality within the dealership Custodian of Showroom Ambience (Along with Showroom Hostess) Managing Goodwill Budget (Along with accounts) Immediate Acknowledgement and Redressal of all Digital feeds Learn from the lost sales opportunities/ clients in order to avoid repeating same mistake/error and prepare an Action Plan along with Sales Manager Organizing and conducting Vehicle Launch Events as per company & OEM policyArrange Customer Meet on monthly basis for their delight Monitoring all reports of PVF, PTF, PCF,3rd day & 21st day PSFMonitoring calls for Lost Case AnalysisPreparing monthly SSI presentation & attending meeting at RO

Looking towards customer greet & meet by receptionistLooking towards Showroom Display Vehicles, Test Drive Vehicles & decoration with all facilityMaking customer calls through CRE / Tele caller team like Post Visit Follow Up, Post booking Follow upMaking calls & assign leads generated by Website like Carwale, Cardekho, portalMaking calls related to the Lost Sales Enquiries Making calls for Delivery schedule confirmationArrange Delivery Ceremony according to schedule with all prior preparation like accessories, documentation, and decoration of vehicleExplain Customer about Customer Satisfaction feedback & take a note of it Making Post Sales Follow up Call as per company policiesResolution Of customer concern with Root cause analysisPreparing all follow up reports on regular basisArranging Customer Meet as per policyGenerating & maintaining Customer Referral databaseMaking all preparation for Customer SatisfactionArranging in-house training for Sales Team related to Customer Satisfaction

Looking towards customer greet & meet by receptionistLooking towards Showroom Display Vehicles, Test Drive Vehicles & decoration with all facilityMaking customer calls through CRE / Tele caller team like Post Visit Follow Up, Post booking Follow upMaking calls & assign leads generated by Website like Carwale, Cardekho, portalMaking calls related to the Lost Sales Enquiries Making calls for Delivery schedule confirmationArrange Delivery Ceremony according to schedule with all prior preparation like accessories, documentation, and decoration of vehicleExplain Customer about Customer Satisfaction feedback & take a note of it Making Post Sales Follow up Call as per company policiesResolution Of customer concern with Root cause analysisPreparing all follow up reports on regular basisArranging Customer Meet as per policyGenerating & maintaining Customer Referral databaseMaking all preparation for Customer SatisfactionArranging in-house training for Sales Team related to Customer Satisfaction