Punar Jhand Email & Phone Number

Onta

Currently Managing Ontario Help-desk providing support to field technician for day-to-day operations.• Strategic planning for desk transformation to provide superior support by automation.• Desk Performance Management to discover areas of opportunity and initiatives to improve.• Budgeting, forecasting and planning to meet financial goals of Business Unit

Toronto, Ontario, Canada

Achieved “Exceptional” Year-End rating, relieved financial pressure for Business unit by introducing structure to MWP program. • Successful year lead to 500k in savings vs the plan• Implemented initiatives to minimize the cost by finding meaningful work for employees keeping within restrictions under WSIB Guidelines.• Partnership with other departments to strategize and execute operations for business unit success.

Toronto, Ontario, Canada

Created high performance culture managing employees to exceed on KPIs; data driven strategies to drive measurable results; showcase/exercise leadership skills for organizational growth.• Delivered exceptional results leading performance program with targeted coaching and documentation.• Primed Focus groups and Time in Motion studies to understand challenges and financial impact on operations.

Delivered exceptional customer service with excellent performance installing services on various technologies for customers.• Gala Award Winner for exceeding results.• Mentored new hires to share workload with management, learning skillset and operating at higher level.

Toronto, Canada Area

• Communicated with supervisors, peers or subordinates.• Planned, organized, and managed customer service support requirements for TJX stores.• Provided regular reports, matrices and proposals to director of operations and supervisor.• Maintained professionalism and confidentiality while obtaining important information such as credit card.

Toronto, Canada Area

• Provided utmost customer service with extensive knowledge of services provide in college.• Conveyed recommendations for questions about specific fields.• Responsible for developing and maintaining relationships with other departments.• Accountable for executing event marketing activities, on/off campus.• Acted as a liaison between the student department and management for promoting and organising new events.

Chandigarh Area, India

Communication Networks | MSC | BSC | Network Traffic Flow | Antennas.

Post Graduate Studies, Wireless Networking

Activities and Societies: VoIP VoLTE ITIL v3 CCNASpecialized in Voice over LTE Specialized in Voice over IP RF technologies

Bachelor’S Degree, Electrical, Electronics And Communications Engineering

Network Analysis Microwave systems DCLD Analog and Digital communications