Puneet Sharma has over 20 years of experience in the field of Service Management: assessment, design, implementation and training, of IT Infrastructure Library (ITIL) concepts. Leadership mentoring at all levels of the organization. A self-starter, intrinsically motivated, looks for ways to improve performance. Exceptional verbal and written communication skills, proficient at attaining customer satisfaction while reducing expenses. Possesses creative problem solving skills. Able to multi-task and adapt to fast moving environment. Puneet’s core competencies are in Process Implementation, Process Mapping, ISO 2000 Implementation, ITIL, Six Sigma, Lean, Metrics and Dashboard. He has worked for development of processes at customer ends. During his tenure with Wipro Infotech, Puneet has been involved in ITIL 4 process definition for a Green Field Telecom company in India.Prior to Wipro Infotech, Puneet had worked with various IT Services companies out of which he spent two and half years in a consulting assignment with of one biggest enterprise companies. The company has presence in Network and IT service sectors globally. His major role was to align the Change and Release Management process with the ITSM processes. He has also conducted various training programs on topics that include ITIL Awareness, PCW(Project Champions Workshop)Specialties: Service Management: assessment, design, implementation and training, with a focus on realistic, practical applications of IT Infrastructure Library (ITIL) concepts.