Leading sales & operations for Apparel Group’s own shopping mall, Grand Centrale, shopping destination with over 30 renowned fashion brands.• Elevated store performance through sales leadership and intensity resulting in raised fiscal budgets and revenue goals.• Driving sales with a team of over 60 motivated sales professionals, whilst maintaining high customer readiness standards for an exceptional shopping experience.• With a passion for coaching/mentoring, executing ongoing… Show more Leading sales & operations for Apparel Group’s own shopping mall, Grand Centrale, shopping destination with over 30 renowned fashion brands.• Elevated store performance through sales leadership and intensity resulting in raised fiscal budgets and revenue goals.• Driving sales with a team of over 60 motivated sales professionals, whilst maintaining high customer readiness standards for an exceptional shopping experience.• With a passion for coaching/mentoring, executing ongoing talent analysis of associates established career progression plans for key players and positions, resulting in retention of best people and turnover reduction.• Conducting trainings for the staff regularly, ensuring that they have adequate product knowledge and are aware of the various selling techniques that they could use to their sales pitch.• Strategize with buyers, marketing and visual merchandising to increase sales and profitability through a more edited product assortment and seamless customer journey, resulting in increase of conversion by 42% from Jul-Dec’20 LFL. Show less

• BHPC, SMYK AND CROCS• Managed sales and operations strategies for 12 EBO’s of the brands across Abu Dhabi region.• Effectively recruited, inducted, lead, managed, trained and developed retail store managers and sales staff to agreed procedures and standards.• Ensured all stock takes and physical inventory counts are carried out as per the defined process and/or standard operating procedure and posting of stock count and physical inventory results whilst assisting stores with any… Show more • BHPC, SMYK AND CROCS• Managed sales and operations strategies for 12 EBO’s of the brands across Abu Dhabi region.• Effectively recruited, inducted, lead, managed, trained and developed retail store managers and sales staff to agreed procedures and standards.• Ensured all stock takes and physical inventory counts are carried out as per the defined process and/or standard operating procedure and posting of stock count and physical inventory results whilst assisting stores with any investigation.• Imparted periodic training to staff to improve their general, retail and product knowledge to maximize customer satisfaction and improve in store experience. This also enhanced their sales performance and retention.• Effectively communicated and coordinated with brand, merchandising, visual merchandising and IT teams.• Mentored and motivated sales staff to put in their best in order to achieve financial goals. Show less

• Managed sales and operations strategies for 4 EBO’s in Dubai.• Consistently scored over 92% in mystery shopping audits conducts by Dubai Economic Department (DED) • Conducted inventory analysis and stock audits to determine optimum stock levels and curb shrinkage.• Provided solutions that address performance issues in a timely and effective manner.• Ensured compliance with company policies and procedures.• Addressed escalated customer complaints and resolve them… Show more • Managed sales and operations strategies for 4 EBO’s in Dubai.• Consistently scored over 92% in mystery shopping audits conducts by Dubai Economic Department (DED) • Conducted inventory analysis and stock audits to determine optimum stock levels and curb shrinkage.• Provided solutions that address performance issues in a timely and effective manner.• Ensured compliance with company policies and procedures.• Addressed escalated customer complaints and resolve them immediately. Show less

Handled complete responsibility of sales and operations for all 6 large format stores, over 16000 sq.ft each, in the UAE.

• Handled a portfolio of all the 24 stores across UAE, KSA and Qatar.• Assortment planning, procurement and range selection.• Conceptualized different promotions/ events across different brands and categories.• Merchandise Planning, inventory management and store allocations.• Research and forecast to plan buying as per market needs and trends. • Vendor management through active selection and negotiations.• Organizing periodic staff product training with the brands.