Senior Vice President - Member Operations (Uk And Europe)
Current
Dec 2024 - Present
AeroLeads people directory · profile
Puneet Gupta Email & Phone Number
Senior Vice President Operations & Transformation Leader | Digital Transformation Advocate | Customer Experience Strategist | Operational Excellence Champion
at
Tide
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Vice President Operations & Transformation Leader | Digital Transformation Advocate | Customer Experience Strategist | Operational Excellence Champion
Location
Bengaluru, Karnataka, India
Who is Puneet Gupta? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Puneet Gupta is listed as Senior Vice President Operations & Transformation Leader | Digital Transformation Advocate | Customer Experience Strategist | Operational Excellence Champion at Tide, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Puneet Gupta.
Puneet Gupta previously worked as Senior Vice President - Member Operations (UK and Europe) at Tide and Senior Vice President - Customer Service Operations at Hsbc. Puneet Gupta holds Mba from Insead.
Company email context
Email format at Tide
This section adds company-level context without repeating Puneet Gupta's masked contact details.
Tide
Review company-level records connected to Puneet Gupta before choosing the right outreach path.
Profile bio
About Puneet Gupta
Puneet has over 22 years of experience working across banking, consulting and oil & gas sectors. During this period, he has led many organisation wide transformation programmes with the focus towards improving customer experience.In his current role, Puneet leads a team of c.3000 colleagues across 3 continents and provide customer services support to c.14 million HSBC’s retail/wealth/insurance customers across 10 countries. Along with his operational responsibilities, Puneet has also been leading the transformation towards mobile chat by developing chatbots and working in close collaboration with digital.Puneet has worked in 3 continents - US, UK and India. In his current role, he is based out of Bangalore. He has done his Bachelors in Engineering from IIT Delhi, and MBA from INSEAD. Outside work, he loves to play Piano and has recently completed his Trinity Grade 3 certification. He enjoys running and has completed 2 half marathons.Puneet was selected by one of his former employers to participate in Olympic Torch Relay in 2004.Specialties: Operations; People Leadership; Customer Experience; Strategy; Process Innovation; Cost Transformation; Product Development; Off-shore Management; Business Change; Programme Management.
Current workplace
Puneet Gupta's current company
Company context helps verify the profile and gives searchers a useful next step.
12 roles
Puneet Gupta work experience
A career timeline built from the work history available for this profile.
Senior Vice President - Customer Service Operations
Responsible for customer service operations (team of c.3000) based out of India, Middle East, Sri Lanka and Malta, and serving HSBC’s retail/wealth/insurance customers in UK, Americas, Asia and Middle East.- Led 25 points improvement in NPS in one of our key markets through focus on quality of hiring, approach to training/coaching, and implementing a.
Jan 2019 - Nov 2024
Global Head Of Contact Centre Transformation
Responsible for driving the transformation of contact centres globally. Held a budget of $100m. The scope of the programme included contact centers globally (20000 agents).- Initiated, designed and led the replacement of contact centre platform (from Aspect to Genesys) across key markets with agents spread across multiple geographies/languages. Led the RFP.
Oct 2015 - Jan 2019
Director, Customer Complaints & Insight
Responsible for reducing the volume of customer complaints and transforming the complaint handling process e2e across BT. Volume of complaints reduced by 30% within the first 12 months. Recognized by BT’s CEO (Gavin Patterson) at year-end results presentation (Slide 32).http://www.btplc.com/Sharesandperformance/downloads/PDFdownloads/q415-slides.pdf
Apr 2014 - Jul 2015
Director, Product Development Transformation
Responsible for transforming the product development process across BT to reduce the time to market and the NPV gap between forecast and actual of new product business cases.
Jan 2012 - Mar 2014
Director, Ethernet Customer Experience
Responsible for driving turnaround in customer experience, product development and IT/network delivery across BT’s Ethernet services. Accountable for c£150m annual capex to underpin Ethernet growth. Turnaround recognized in a report from Current Analysis, a leading independent industry analyst.Report titled: “BT Wholesale Improves Ethernet Range in.
Jan 2010 - Jan 2012
Programme Director, Customer Experience
Responsible for customer experience transformation across broadband and data products for BT Wholesale. Accountable for capex, business case development, implementation and benefits realization.
Jun 2008 - Dec 2009
Head Of Customer Experience
Led cross-functional team (products, operations, IT) to successfully transform the customer journey on broadband provision.
Apr 2007 - May 2008
Strategy Specialist
Part of the internal consulting team within BT. Driven a number of initiatives covering strategies for revenue growth, online transformation and business case development for new IT stack.
Mar 2006 - Mar 2007
Senior Consultant
Designed and led the implementation of a new service offering (Business Continuity consulting) focusing on Oil & Gas sector post the acquisition of Schlumberger Sema by Atos Origin.
Jan 2004 - Dec 2004
Consultant
Led teams of up to 20 consultants to manage technology and change initiatives spanning multiple geographies.
Oct 2001 - Dec 2003
Business Analyst
Led a number of projects as part of the team responsible for driving technology and network integration post the merger of two oifield services company.
Sep 2000 - Oct 2001
2 education records
Puneet Gupta education
Mba
Insead
B.Tech, Engineering
Indian Institute Of Technology, Delhi
FAQ
Frequently asked questions about Puneet Gupta
Quick answers generated from the profile data available on this page.
What company does Puneet Gupta work for?
Puneet Gupta works for Tide.
What is Puneet Gupta's role at Tide?
Puneet Gupta is listed as Senior Vice President Operations & Transformation Leader | Digital Transformation Advocate | Customer Experience Strategist | Operational Excellence Champion at Tide.
Where is Puneet Gupta based?
Puneet Gupta is based in Bengaluru, Karnataka, India while working with Tide.
What companies has Puneet Gupta worked for?
Puneet Gupta has worked for Tide, Hsbc, Bt, Atos Origin, and Schlumberger.
How can I contact Puneet Gupta?
You can use AeroLeads to view verified contact signals for Puneet Gupta at Tide, including work email, phone, and LinkedIn data when available.
What schools did Puneet Gupta attend?
Puneet Gupta holds Mba from Insead.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial