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Developing the Company’s operations and implementing policies, goals, and procedures, Plan for the implementation of the M2C model, Formulating customer service strategies, Maintaining relationships with partners and customers.

Product Development, Business Development, Client Services Delivery, Application Rationalization

Product Development, Business Development, Client Services Delivery, Application Rationalization

Resource and Talent management, capacity building, Team Development and Mentoring, Key Process Development and Automation.

Responsibility:• Client services delivery, practice development, business development, technology mapping with IT Strategy, Solution Architecture and Application Rationalization subject matter expert.• Realization of emerging technologies’ capabilities within the organization.• Resource and Talent management, capacity building, Team Development and Mentoring, Key Process Development and Automation.Deliverables:• Provided Sales Team support offerings to convert the universal leads to qualified leads approx. of $2 mn.• Delivered small duration projects as a Technical Project Manager for Fortune 500 companies. • Guided and supported marketing team to achieve Microsoft Gold Partnership.• Participated in proposals by providing estimation and solution inputs • Developed competency in SharePoint 2007 & 2010 and generated business approx. of $2.5mn.• Actively participated in generating business in Microsoft Technology & open source CMS system approx. of $5mn • Worked with Top Management towards formalizing the L3 selling and building credentials.

 Delivered different categories of solutions in multiple domains including in Manufacturing, Legal and Insurance Services space, utilizing Install Shield, MSI, C#, ASP.Net and SQL Server 2005 technologies with zero schedule variances. Transformed key business requirements into delivery modules, and identified business workflow optimizations in process. Leading and coordinating medium sized teams in onsite-offshore model by providing technical and functional counseling. Owned and maintained the development process and code using Software Configuration Management process during the various SDLC phases. Played a key role in authoring and presenting Blueprint Study for IT Strategy Implementation for Mayor & Councillors of City of Georgetown, Guyana to Prime Minister of Guyana.  Guided the offshore development and onsite implementation of Customer Portal for Sheildmark B.V Amsterdam, Netherlands. Relocated to Warner Robins - GA, USA with Blue Bird Corporation and delivered multiple solutions end to end in manufacturing space. Honored by “Hall of Fame” award by Polaris Americas for Exemplary Performance in Client Relationship Management. Rewarded by “GEM” award for Exceptional Performance at Client – Blue Bird Corporation USA.

 Lead the team to Design and Develop installer for Solidifier products specifically for Windows NT, 2000, XP and 2003 server using MSI and Install Script Technology. Customized and Enhanced Installers using Install Shield Professional tool such as Install Shield Dev Studio 9 and Install Shield X. Handling modifications & moving changes to production using Change Management System SVN  Played a key role in the planning of Upgrades and Patches for Solidifier products to compliance with customer requirements.

 Delivered different categories of solutions end to end in Customer & Partner Support Services space and customer space domain utilizing using MSI and Install Script Technology. Worked intensively on Install Shield Dev Studio 9, X, 10.5, 11.5, 12, 2008 & 2009 and Install Shield Express 4.0, 5.0 tools. Worked as Group Lead with Infragistics client in managing technical support of Win/Web controls including training of new hires. Managing daily triage calls and distribution of support logs and communication. Worked with reputed clients like Install Shield, Ski West & Waste Corporation for their powerful application utilizing ASP.Net, VB.Net, C#, SQL Server 2000 with n tier architecture implementation. Conducted Advance Training programs on Install Shield for team members across the organization.  Worked with HR team in identifying the new hire and interview process.

 Started career as a Technical Support Engineer with vCustomer and worked in various domain including Computer Hardware, Networking, CRM based systems applications packaging and development. Got good hands on experience in technology like Install Shield, ASP2.0, SQL Server 2000, Java Script.  Promoted out of turn to Advisory Service Group (ASG) on exceptional performance in Root Cause Analysis domain of day to day network and hardware issues. Write and revise technical documents that were posted on Compaq-HP Knowledge Base