Puneet Goyal Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru Area, India

Scaling & setting up Health Plan(Practo Plus Subscription) Sales from 0 to 1.

Bengaluru Area, India

New Delhi Area, India

Team Size:26(2TL's & 2 AM's)Lead the end to end set up of Service Delivery operations from scratch.Added 21% growth in users.Relaunched hospitals segment with 72.3% penetration.Launched Diagnostic segment,fitness & wellness segment in Delhi-NCRReduced the Churn rate from 63% to 15.87% in the time span of 45 days.

Kuala Lumpur, Malaysia

Team Size:25Lead the end to end set up Malaysia’s business operations from scratch.Being Market Sizing to Legal.Hiring local for scaling the operations from 0 to 1. Understood the nuances of Malaysian Healthcare system end to end and worked in tandem with the product team to devise a robust UI to cater to the local market needs.Negotiated with PR firms, worked with cross-functional teams to launch the PR activities for Practo in Malaysia. This has led to 45000 users in under 3 months and week-on-week growth of 7%, with SEO Health of 99%.Identified 8 cities for expansion of business in Malaysia.

Indonesia

Team Size:55(Full Time-12,Interns-43)1:Core team member for establishing operations & setting up the operations process in Practo, Indonesia. 2:Training & Mentoring: Trained a team of 55 members to deploy operations process and achieve efficiency benchmarks3:Operational Process Excellence: Identified & established the data fields to be collected based on a comprehensive research of Indonesian Healthcare system, developed process to collect data with market research and efficiency bench marking.4:Team Management: Designed an incentive structure based on efficiency metric and groomed a team member to take over as a Team Leader.

Mumbai Area, India

***Location:Mumbai,Hyderabad,SuratTeam Size:8-10Key Learning & Responsibilities:1:Project Management:a)To Develop the online space/Visibility of all the clinics/doctors at all the metro cities by on boarding them to Practo.com site.b) Responsible for Market Expansion of the emerging markets like Hyderabad,Surat.2:Project Scheduling with the help of the Gantt charta) Apply strategies to achieve on-boarding of Clinics in the specified Time.3:Team Management: Team Handling/ Daily BLITZ Huddle to ensure target achievement4:Market Research: Carried out Market Survey/ Drove the Team to achieve the same5:Focus on Number Driven Target Achievement: Day to Day target achievement to track the overall vision6:Incentives Plan structure Creation: Design the same to motivate the Team7:Market Intelligence: Develop back-end Data for sales Team to work on Territory division8:Geographical Territory design depending upon the market potential9:Create awareness about Practo.com among the patients through visual Merchandise.

New Delhi Area, India

1:Pre-Sales & Business Development 2:Concept Selling3:Offline Marketing through Brand visibility at clinic.4:Market Research:Data collection of all the clinic across the cities5:Content updation of Client:Profile creation of doctors along with installation of instant appointment scheduler for each doctor.

Bengaluru Area, India

1:Customer Support 2:Client Engagement: Patients request for an appointment in the site and we use to gave a confirmation after updating the doctor.

Master Of Business Administration - Mba, Business Analytics

Bachelor Of Technology (B.Tech.), Electronics And Telecommunications Engineering, 6.78

Activities and Societies: Cultural Activities

Cbse, +2 Science

Cbse, Cbse, 1St Class

Activities and Societies: Cultural Activities