Maintain and document customer interactions in our case tracking tool Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.Effective advocate for the customer and deliver an excellent customer experience Contribute to the analysis and testing of features as a strong individual contributor.Document procedures, processes and identify frequently asked questionsRegular follow ups with customers, Engineers with recommendations, updates and action plans.Good team player and ready to take any tasks.Providing Training session to the new joiner.Supporting for development and operation team during up gradation .Resolving L1 and L2 Support Customer issue through Salesforce lightning by providing 24/7 support with all the updates over case.Interacting with L3 team like development and operation team over jira for any upgradation and feature request cases.Provide effective phone and email software support to clients reporting problems or requiring on-the-spot coaching with our productsTaking and giving Handover before and after hour on-call rotation over TeamsTools: Salesforce lightning , Jira ticket handling , Postman. • OS : Linux.

Supporting for development and operation team during up gradation . .Resolving L1 and L2 Support Customer issue through Salesforce lightning by providing 24/7 support with all the updates over case.Interacting with L3 team like development and operation team over jira for any upgradation and feature request cases.