Puneet Monga Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

• Conducts program reviews to assess operational compliance against related regulatory requirements so that related housing remains affordable, decent, safe and sanitary. Tenant file audits include the following.
• Communicates with the property owner, manager, agent regarding operational issues, compliance requirements, options, and deadlines for resolution.
• Proactively follows up on previously noted compliance deficiencies to ensure proper and timely resolution.
• Collects and contributes data to determine annual operations rating.
• Collaborates with property’s assigned Senior Asset Manager/Asset Manager and Compliance Analyst as needed to provide coordinated, comprehensive service.

Chicago, Illinois, United States

• Assisted with distributing $198M for Illinois Homeowner Assistance Fund (HAF 2.0) for fiscal year ending 2023 assisting 10K+ fellow Illinoisans while leading a team of 15-20 professionals with responsibility over.
• Led a successful transition of team from HAF 2.0 to Asylum Seeker Emergency Assistance program (ASERAP,) helping disburse about $44M to over 5K applicants to date.
• Collaborate with various internal and external stakeholders to facilitate process discussions to articulate gaps, identify opportunities for process improvement in both HAF and ASERAP programs.
• Monitor team performance for day-to-day operations of emergency mortgage and rental applications to determine and analyze application approvals, denials, and escalations.
• Identify application trends, report on program performance and design applicant surveys to seek feedback and analyze responses to identify opportunities.

Greater Chicago Area

• Collaborated with stakeholders from various departments to successfully implement Emergency Mortgage Assistance (EMA) and Emergency Rental Assistance (ERA) helping over 50,000 families within a span of 4 months, for.
• Performed audit and quality control of 20-30 loan files daily to address compliance enquiries and validate findings helping fund HHF dollars within the given timeline.
• Implemented process improvement and remediation actions by identifying potential vulnerabilities in operations by sampling, testing, and analyzing findings for trends
• Completed secondary review of denied loans and appeals thereof, to validate appeal is reviewed in totality while remaining within program and company guidelines.
• Support preparation for on-site compliance reviews by Treasury and external auditors for various HHF programs.
• Recognized and recommended to participate in Leadership Program at IHDA.

111 E. Wacker Chicago, IL 60611

• Review daily assignment of loan applications, managing a remarkably high workload with extreme accuracy.
• Assess and analyze income and asset documentation, debt-to-income ratio, loan-to-value ratio, credit report, appraisal, title work and other closing documents to achieve a monthly target of on-boarding 300 loans.
• Communicate clearly with sponsors in order to procure appropriate information and documentation necessary to finalize incomplete loan packages.
• Collaborate with team members to make determinations on loan exceptions.

1530 W. Morse Ave. Chicago, IL-60626

• Provide foreclosure counseling to a minimum of three diverse clients each day, resolving mortgage delinquency and preventing foreclosure.
• Conduct pre-purchase and budget counseling to multiple clients per day regarding home buying process, affordability assessment, credit counseling, and general homeowner education.
• Counseled and assisted over 250 clients within a span of 2 years.

Chicago, Illinois

• Reviewed and analyzed approximately 1000 ‘Hardest Hit’ housing loan applications
• Collaborated with Housing Counselors across the state to communicate decisions on loan applications

147 W. Ohio, Suite 306, Chicago, Illinois 60642

• Performed medical interpretation in Hindi (primary language in India) for 2 patients daily at NorthShore Hospital System

5918 N. Broadway Chicago IL 60660

• Oversee diverse customer base – introducing, explaining, guiding, and directing purchases of appropriate financial products and services.
• Analyze, identify, and report any discrepancies in accounts and variances in regulatory and compliance parameters using anti-money laundry (AML), currency transaction reports (CTR), and participate in filing suspicious.
• Reconcile deposits, interests generated on business loans on a weekly basis.
• Manage 10–15 vendors and audit 10–12 new account applications on a weekly basis.

Greater Chicago Area

• As a patient case advocate, communicated with 12-15 patients and visitors in two hours; understood their concerns, informed hospital management about patient concerns and eventually improved Patient Satisfaction Scores
• Interpreted from English to/ from Hindi/Urdu (East Asian Languages) for PTs, OTs, doctors and patients
• Translated instructions given by PTs and OTs to patients to target language
• Performed administrative activities in different departments based on their needs and schedules

Greater Chicago Area

• Applied my emotional intelligence and communication skills to assist patients by involving them in entertainment activities during their medical treatment
• Communicated with 8-10 parents and visitors, understanding their needs and relaying these needs to hospital management

Nicobar Group Of Islands, India

• Conducted talks and slide shows in villages of Camorta, Trinket and Kachal islands to generate awareness amongst tribal’s on basic health, hygiene and sanitation encouraging them for frequent health check-ups
• Guided tribal’s on garbage disposal and compost pits for environment friendly energy generation so they are more self- reliant
• Generated awareness through slide shows on man inflicted damages to the environment post tsunami encouraging tribal’s to decrease the use of modern weapons like air guns
• Link to the project- http://www.ruffordsmallgrants.org/rsg/projects/bandana_aul

New Delhi Area, India

• Developed and serviced clients like Bacardi, Twinings, Pepsi, History Channel, National Geographic Channel and Motorola in India generating new business worth (approx) $2 Million in 18 months
• Directed and supported an intern and team members in project ideation, market research, presentation, strategic planning of the project artwork design and layout of proposed promotional materials
• Coordinated interdepartmental tasks and continued follow- up with vendor and client for a smooth running of the project resulting in 100% customer satisfaction and client retention
• Kept team members within company and clients informed at various levels for a successful completion of project
• Coordinated daily activities amongst departments for accuracy, timely collections and smooth running of projects
• Prepared project budgets based on client requirements and objectives

India

• Taught groups of children through rhymes, singing, dancing, painting and stories as a volunteer
• Helped children with reading and writing; also helping those having difficulty to cope with other students in the class
• Spoke about nutrition, general hygiene and etiquette to children and their parents.
• Helped teachers with student supervision and classroom preparation consisting of preparing charts, posters and organizing books

Belagavi Area, India

Interviewed local public personalities in an effort to make them shed light and focus more on the current affairs affecting the local public.Discussed local issues with public helping them reach their voices to the authorities.Worked with not for profit organizations focusing on women and children to showcase their talents helping them to accomplish self.

Master'S Of Business Administration (M.B.A.), Human Resources Management And Services & Marketing

Activities and Societies: Member of the mess and events committee. Part of the placement committee.

Bachelor Of Commerce (Bcom), Accounting

Activities and Societies: Part of Cultural committee.