Aptitude 360 is an Omni-Channel Support firm specializing in Data Science & Analytics, Contact Centre BPO & Talent Acquisition.Aptitude 360 is a Big Data mining centre aimed at creating informative business decisions, operational efficiency and streamlined workflows.As a company, Aptitude 360 supports voice, email, chat, mail processing, social, mobile interactions, data entry and payment processing through both live agents and AI in over 15 different languages with a global footprint of contact centres.

The GTA is now able to take advantage of a developer who builds for the future based on Puneet’s vision, leadership and passion. Puneet started working on residential builds and was able to quickly add 2 commercial builds to his portfolio. Puneet now leads Pinnacle Corp. as well as his other ventures with a wealth of expertise in Business Development, Project Management, and Operations to provide a positive ROI for investors. When Pinnacle Development Corp takes on the task of your new residential or commercial build, you can count on it being the very best in its structural, engineering and environmental capabilities at every level.Our expertise in design and construction of high end homes surpasses the imagination and expectations that any client may have for their new build. Our scope now has expanded to looking low rise building development outside of just homes.Puneet has developed build concepts with the clients wants and needs in mind. Attention to detail is paramount and begins from the moment ground is broken up until the last finishing touch has been completed. Pinnacle’s priority is on craftsmanship, quality, sustainability, and beauty that not only provides the ultimate pleasure to the new build owner, but also provides beauty and sophistication within its locale.

An Industry Pioneer with over 21 Years of expertise in the area of contact center business process outsourcing as well as Operations and Transformation in Multi-Sector Business Services Environment.Puneet lead Innovative Vision with a wealth of expertise in Business Development, Management, Customer care, Operations, Human resources and Client Services experience. Puneet leveraged his history working in corporate Canada as a foundation to drive Business Start-ups, Strategic/Business Plan Creation, Execution, P/L Driver, C-Suite Client and Vendor Management, Major Organizational and Business Process Redesign with Verifiable Productivity Gains and Broad International Business Transformation Experience / High Cultural Adaptability. In May 2018, Puneet successfully divested out of Innovative Vision Marketing Inc., where he executed the role of Co-Founder, President and COO, while spearheading it into achieving over $15 Million in annual revenue. Innovative vision was recognized by Profit Magazine/Canadian Business for six years as one of Canada’s fastest growing companies under Puneet's leadership.

Visionary Marketing was founded by Puneet Sharma at the age of 19 as he decided to step away from Corporate Canada and enthusiastically expanded his entrepreneurial footprint to start perusing his vision. With the experiences gained from his previous years working in the Call Centre industry, Puneet combined the best practices learned to create a strong foundation for Visionary Marketing.As sole founder, Puneet built the business focused on delivery exemplary results with uncompromising integrity to his client base. Based on a proven business model, Visionary Marketing was able to scale from it's first client in the Travel and Tourism sector to adding additional clients in the Home Security and Media sectors.

Project Managed and acted as the point person for the launches of the Sprint project .Increased project Size, Scope and Revenue based on performance and relationship building.Defined project scope, developed detailed work plans and budgets, coordinated project team activities in line with project objectives, and tracked process of each project both internally and externally.Responsible for Budget management, risk management, regular status reporting and ensure the adherence to following project management practices within the company.Acted as the key point of contact and ensured clear and concise communication regarding project, company and Client objectives. Accountable for Creating and Maintaining the Standard Operating Procedures for the Campaign and ensuring consistency of documentation and dissemination of all project knowledge.Introduced process improvement initiatives to increase productivity and review all aspects of operations to control and reduce costs.Assisted with the streamlining of processes in Information Technology in order to maintain completion of new Client requests.

Project Managed, Planned Recruitment and Training of multiple Campaigns, and managed portfolio to grow business exponentially. Client relationships included Cantel ATT, Bell, Wells Fargo, TD, Sprint.Completion of Reports and submission of Billing on a Daily, Weekly, Monthly, or As-Needed Basis ensuring accuracy and tracking of achievement of monthly P&L goals.Previously held position at company: Sr. Team Manager (management and mentoring of 30 Agents).