Puneet Seth Email & Phone Number

New Delhi, Delhi, India

Delhi, India

* Working closely with customers on the technical requirements to provide technical solutions Identified requirements.* Delivering Solution Presentation to TDM & BDM's.* Helping Sales-Team on Pre-Sales Solution Design.* Delivering Product Demo's to the Business & Technical Audience and making sure it is well-received.* Assisting Customers with Implementation & Deployment Related Best Practices.* Develop and conduct proof of concept to Customers.* Working with Customers in making Go-to-market Strategy.* Maintain knowledge of competitive landscape and share knowledge.* Working Closely with Sales-Rep & Regional Sales Manager to work on a short-term & long-term customer strategy.* Working as a SME for ADC/Network & Application Security/DNS/VPN/Analytics based Solutions.

Bengaluru Area, India

Worked as a Solution Architect for Citrix ADC/Security Product Management Team.Primary responsibilities Included1. Content Creation for Sales Enablement for upcoming features.2. Proposing Product Related Solutions to Pre-Sales Team including SE/Architect's.3. Doing Compete Analysis for WAF & Security Business.4. Understanding new feature requirement from Customer & Internal Stakeholders.5. Discussing new features ask with PM's to help them align the ask better in roadmap.6. Making technical suggestions to PM to enhance the Product Feature set and make it feature rich.7. Helping Post Sales Customer Success Team to drive customer satisfaction.

Bangalore

Designated SPOC for Engineering Escalations from Support to help Engineering Team Identify Critical Product Issue's.Work through Debugging Sessions/Open Forum Discussions with Different Engineering Teams to help articulate Customer's Problems and focus on a Solution.Provide trainings for new features/product lines to Global Support Teams.Work with Product Management Team on specific feature ask from Major Customer's to ensure customer's meet their Go-Live Commitments.Mentoring engineers across L1-L2 Levels by extending help in Complex technical Product Related Issues and guidance in customer handling.

Bangalore

Frequently Involved in Projects/Escalations Customer Success across the region and outside India as well for Customers Like NAB, Fubon Momo, RIL, Bank of Baroda, Times InternetWork as a pre-sales resource with the SE Team to help them out in critical sales Projects.

Bangalore

Bengaluru Area, India

* Assisting Arbor Customers/CE’s/Resellers with Arbor Peakflow/Pravail Product Series.• Assisting Tier-1 ISP’s throughout US/Europe/Asia using Arbor Peakflow Solutions and helping them Protect Customer Networks with DOS/DDOS Attacks.• Helping Customers in Mitigation of DOS/DDOS Network Attacks. Using Attack Scrubbing device TMS and Enterprise APS.• Mentoring junior team members in team on their cases and giving them trainings on new Products/Features/Codes.• Writing Technical/Product related Articles to improve/increase Knowledge base for external-internal customers.• Reporting caveats to Engineering/QA team on products/OS.• Recreating complex customer scenarios in ATAC LAB.• Managing Arbor ATAC Lab single handedly.• Providing post attack RCA.• Testing features, issues, customer cases in Lab environment.• Coordinate with Engineering/Development/Product/Sales Teams for product related issues.• Training team members.

• Have worked for Cisco TAC- Firewall/Security Team for over 5 years.• Proactively monitor, review and drive the resolution of all customer Service Requests handled as an individual. • Provide support for highly complex Network Upgrades and Network Migration activities. • Perform root cause analysis and diagnosis of highly complex networking problems and issues.• Do recreate in test labs to resolve highly complex problems. • Function as a mentor to train other junior/new CSE’s.• Have given trainings to new joinees for ASA / IPS / ZBF Product Line.• Has worked as SME within the team for ASA/IPS/ZBF&CBAC features.• Do technical and process related documentation on the Team Database so that it could be helpful to new people coming in.• Doing Case Reviews for other Engineers in team whenever see them stuck on a technical issue.• Impart trainings on new keywords and new ASA codes.• Act as Back up for Lead when ever required.• Set-up, maintain and manage the LAB for the team, and all related responsibilities•Taking escalation calls and cases•Assisting engineers on aged & complex cases•Working on technical escalations

Bca, Computers

Education record