Puneet Seth Email & Phone Number

New Delhi, Delhi, India

Delhi, India

* Working closely with customers on the technical requirements to provide technical solutions Identified requirements.* Delivering Solution Presentation to TDM & BDM's.* Helping Sales-Team on Pre-Sales Solution Design.* Delivering Product Demo's to the Business & Technical Audience and making sure it is well-received.* Assisting Customers with.

Bengaluru Area, India

Worked as a Solution Architect for Citrix ADC/Security Product Management Team.Primary responsibilities Included1. Content Creation for Sales Enablement for upcoming features.2. Proposing Product Related Solutions to Pre-Sales Team including SE/Architect's.3. Doing Compete Analysis for WAF & Security Business.4. Understanding new feature requirement from.

Bangalore

Designated SPOC for Engineering Escalations from Support to help Engineering Team Identify Critical Product Issue's.Work through Debugging Sessions/Open Forum Discussions with Different Engineering Teams to help articulate Customer's Problems and focus on a Solution.Provide trainings for new features/product lines to Global Support Teams.Work with Product.

Bangalore

Frequently Involved in Projects/Escalations Customer Success across the region and outside India as well for Customers Like NAB, Fubon Momo, RIL, Bank of Baroda, Times InternetWork as a pre-sales resource with the SE Team to help them out in critical sales Projects.

Bangalore

Bengaluru Area, India

• Assisting Arbor Customers/CE’s/Resellers with Arbor Peakflow/Pravail Product Series.
• Assisting Tier-1 ISP’s throughout US/Europe/Asia using Arbor Peakflow Solutions and helping them Protect Customer Networks with DOS/DDOS Attacks.
• Helping Customers in Mitigation of DOS/DDOS Network Attacks. Using Attack Scrubbing device TMS and Enterprise APS.
• Mentoring junior team members in team on their cases and giving them trainings on new Products/Features/Codes.
• Writing Technical/Product related Articles to improve/increase Knowledge base for external-internal customers.
• Reporting caveats to Engineering/QA team on products/OS.

• Have worked for Cisco TAC- Firewall/Security Team for over 5 years.
• Proactively monitor, review and drive the resolution of all customer Service Requests handled as an individual.
• Provide support for highly complex Network Upgrades and Network Migration activities.
• Perform root cause analysis and diagnosis of highly complex networking problems and issues.
• Do recreate in test labs to resolve highly complex problems.
• Function as a mentor to train other junior/new CSE’s.

Bca, Computers

Education record