Puneet Sharma Email & Phone Number

Delhi, India

Pune, Maharashtra, India

Pune, Maharashtra, India

Pune, Maharashtra, India

Peterborough, Ontario, Canada

● Working with an American Consumer Electronics Client handling day-to-day technical issues including but not limited to SW issues, HW issues, QoL issues.● Responsible for providing support for escalated issues related while working with the engineering & Software teams across the personal communication devices, computing devices, network devices and smart infotainment devices.● Responsible for following up with the customers regarding escalated incidents.● Working with the Engineering & Software Team to identify and update the major issues and maintain the Known Error Data Base.

Noida

Project/ Environment Details: Client: Tishman Speyer● The environment had 750+ servers that were used to host applications and provide security, identity management, and other services for the many client operations applications.● The team was in charge of acting as the primary point of contact and support for all issues connected to infrastructure services, including support for the four infrastructure towers of cybersecurity, networks, Windows, and SQL infrastructure environments in DEV, UAT, & PROD.Primary Responsibilities:● On-Boarding of new users (AD Account creation, O365 licensing, Shared Drive mapping to complete Access Provisioning).● Managing Box Cloud sharing platform which included monitoring the BOX Activity of all the users based on the internal compliance policies.● Symantec Endpoint Protection Management & Forcepoint {Websense} Admin which included defining security policies for all the systems incorporated under Client-Server Architecture under SEPM.● Microsoft Dynamics AX Admin which included maintaining User Profiles across all the 19 modules of the application, maintaining workflows, and acting as a liaison between client and local vendors for procurement of various hardware products and software licenses.● Primary Incident Manager for all escalations for the cybersecurity & Network Operations Infrastructure tower.● Auditor for the end-to-end process of the Employee On-Boarding Process.● Auditor for the monthly SOC audit.● CAB member for the cybersecurity operational processes and Employee On-Boarding Process.● Supporting Daily Business Operations by generating key reports for SLA's, KPI's, & MTR for daily, weekly, & monthly time parameters.● Provide end-to-end support to all daily activities of client’s business which primarily includes, vendor management, property management activities {lease management, tenant support, etc.}Achievement● Awarded Xtra Mile Employee of the Year Performer of IMS for Q2 2017.

Chennai Area, India

Project/ Environment Details● The Environment consisted of 200 + Servers for Identity Management operations/processes for the various Bank Operations & Applications.● Team was responsible for Integration/Testing of Various Proprietary and Custom Developed Application on various platforms with the Identity Management infrastructure & internally defined processes.● Team provided end-to-end Support for DEV, UAT, PROD roll-outs for Applications alongside ensuring the Identity Management functionality meets up-time SLA.Primary Responsibilities:● Using Oracle Identity Manager to create user roles to define and control access levels as per requirements.● Using Oracle Virtual Directory Console to host new Applications (DNS/IP) and create user accounts in the back-end in the directory services.● Collect & Verify the SIT, SAT, OAT & UAT Sign-offs from all teams involved.● Verify the user load sent from the application team and give the sign-off based on server capacities requested and user-base for the application.● Monitor logs on Linux Servers for applications hosted on the server and Oracle Product logs for audits (Access logs, Diagnostic logs)

Post Graduate, Project Management

Activities and Societies: Lead Volunteer for School of Business Activities

Bachelor Of Technology (Btech), Computer Science

Activities and Societies: debate team, quiz team, technical society

Diploma Of Education, Computer Science