As a Cloud Operations Specialist at UKG, I worked with a team of engineers and analysts to monitor, troubleshoot, and optimize the performance and availability of cloud-based applications and services. I used various tools and platforms, such as SQL, Linux, AWS, Git, Chef, ServiceNow, and Salesforce, to support clients and resolve incidents in a timely and professional manner. I also contributed to system deployment efforts, automation projects, and documentation updates, following best practices and standards.I have a B.Tech. in Computer Science from Lovely Professional University, where I acquired knowledge and skills in software development, database management, web technologies, and data structures. I also completed multiple online courses and certifications in SQL, Linux, and AWS, to enhance my cloud operations skills and stay updated with the latest trends and innovations. I am passionate about learning new technologies and solving complex problems, and I am motivated by delivering high-quality solutions and customer satisfaction. I am fluent in Hindi and English, and I am an immediate joiner.