Shawn Punga Email & Phone Number

Silver Spring, Md, Us

Maryland, United States

Led coordination efforts between infrastructure and infosec departments to capture, report and monitor ongoing and new security focused projectsDeveloped project plan timelines and communication plans, identified risks, managed project budget and coordinate resources for infrastructure projects

Rockville, Md

Directed and managed a team of internal support staff and outside professional services to deliver holistic IT support and guidance to a staffing organization who’s revenue doubled in 3 yearsContributing member of corporate leadership team driving organizational technological transformation with a focus on integration, automation and scalability. Major implementations included: -- Service Desk – Modern helpdesk application, providing internal customers a centralized portal to access to all corporate services (IT, HR, Payroll, Contracts, Accounting)-- Monday.com – Project management tool -- Jira – Website development and management -- Hubspot – Marketing automation and CRM tool -- Simpplr – Modern intranet platformManaged all technical aspects of company consolidation and rebranding encompassing custom website development, DNS, phone, networks, etc., achieving all goals on time with zero downtime Oversaw technological and staff reduction responses to COVID pandemicSupervised and administered $1 million+ annual IT budgetImplemented ZoomPhone VoIP solution, resulting in a 3x reduction in monthly costs, 100% uptime, improved administration controls and user requested featuresManaged facilities projects ranging from office expansions, door control technological upgrades and facility shutdownsLed effort to virtualize data center operations and zero touch enrollment for hardware

Rockville, Md

Implemented Jamf mobile device management (MDM) tool and integrated 100 end user workstations, developing policies, configurations and automated software patchingSetup and deployed CrashPlan backup solution across organization Managed mail/calendar platform migration from legacy mail server to G-Suite hosted platformProvided application, OS and hardware support for 100+ Macintosh remote and local end users Configure and deploy Meraki and Ubiquiti Unifi network devices and access points across multiple sitesResearch and find creative, responsive technological solutions for a fast paced environment in expansion mode

Alexandria, Virginia

Provide end user support and server administration for Active Directory based, mixed platform environment (WIndows/Mac/iOS)Manage network consisting of Cisco and Sonicwall hardwareEvaluate vendor and service providers to reduce costs and enhance capability Work with development team to assist external clients with technical issuesAdminister G-Suite for Business and Office 365 cloud SaaS

Fulton, Md

Provided technical leadership as the organization's first Director of IT Services, empowered with spending authority, budget responsibility and employee management. Worked closely with other members of management team and staff to determine needs and solutions for rapidly growing firm, including: • Implement and manage in house and remote networks, workstations and servers in 100+ user environment spread across 4 states and 10 sites as well as comprehensive backup and disaster recovery• Manage vendors and infrastructure build outs accommodating company expansion into new business ventures• Research, purchase and administer a wide range devices including routers, switches, PBX based and IP phone systems, video conference, MDM, and IP cameras• Develop timeline and budget, supervise database development and implementation of custom in-house ERP systems• Perform employee evaluations and determine salary increases• Advise senior management on technology, direct staff on database development and end user support • In house graphic design and marketing support for print, trade show displays, photography, video editing and website redesign

Takoma Park, Md

Primary Macintosh support for over 20 studios, workgroups and firms in the DC Metro area in addition to multiple government agencies. Worked closely with end users, on-site IT staff and decision makers, providing insight for upgrading and purchasing options while efficiently clearing technical hurdles.

Bethesda, Md

Produced a diverse collection of print materials consistent with organizational goals and developed visual imagery for effective communications.

Salisbury, Maryland

Produced a diverse collection of print materials consistent with organizational goals and developed visual imagery for effective communications.