Punit Anand Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Experienced Technical Support Engineer with 3+ years in customer-facing support, specializing in Cloud Security, Network Security, and Systems Administration. Skilled in troubleshooting complex technical issues in enterprise environments, ensuring minimal disruption and strong security.• Cloud Security: Hands-on expertise in Microsoft Azure, Azure AD, and Microsoft Defender. Ensured security and compliance across cloud configurations, supporting threat prevention and secure environments.• Network & Endpoint Security: Proficient with Microsoft Defender for Endpoint and VPN setup, ensuring endpoint protection and secure remote access for distributed teams.• Windows Server & Active Directory: Managed Windows Server and Active Directory, handling user provisioning, access control, and Group Policy for efficient infrastructure management.• Incident Management: Proactively managed incidents with strong root cause analysis, resolving high-priority issues efficiently and supporting operational continuity.• Automation with PowerShell: Automated tasks with PowerShell scripting to streamline operations, improve efficiency, and reduce errors.• Customer Service Orientation: Known for building trust and delivering solutions for complex technical issues. Demonstrated high customer satisfaction through effective troubleshooting.• Process & Product Improvement: Contributed to product and process enhancements by identifying defects and sharing insights, directly supporting Microsoft’s commitment to quality.Driven by a growth mindset, I’m committed to ongoing learning in cloud security and Microsoft technologies. I am eager to leverage my skills in Microsoft’s Customer Service & Support (CSS) team to deliver world-class support and help customers achieve their business goals.