Punit Desai

Punit Desai Email and Phone Number

Head of IT & Infrastructure Operations @ Three | ITIL, Cloud Solutions @ Three UK
berks, west berkshire, united kingdom
Punit Desai's Location
Warwick, England, United Kingdom, United Kingdom
Punit Desai's Contact Details

Punit Desai personal email

n/a
About Punit Desai

A Senior leader in Operations, with a focus on IT transformation, Service Management , partner and supplier management, financial (P&L) accountability and operational excellence. First class ability to coach, grow and mentor talent to achieve their goals.

Punit Desai's Current Company Details
Three UK

Three Uk

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Head of IT & Infrastructure Operations @ Three | ITIL, Cloud Solutions
berks, west berkshire, united kingdom
Website:
three.co.uk
Employees:
5426
Punit Desai Work Experience Details
  • Three Uk
    Head Of It & Infrastructure Operations
    Three Uk Jan 2023 - Present
    Reading, England, United Kingdom
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  • Three.
    Senior Service Operations Delivery Manager - It
    Three. Apr 2020 - Present
    - Accountable for the operational relationship of partners underpinning the Services provided to our customers, across a complex multi-vendor model across the IT technology domain- Ensure interoperability across services with a consistent ITIL Service Strategy to Design is defined to enable IT transformation, transition and effective operation.- Accountable for Operational excellence across several partners, ensuring we drive focus on stability, improvements and CSI. - Accountable for ensuring requirements, assessments and compliance of operational services are delivered as part of major technology deliveries to deliver IT cloud solutions.
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  • Three.
    Head Of Service Management
    Three. Oct 2019 - Apr 2020
    Reading, United Kingdom
    • Leading incident, change and problem management teams to deliver operational stability for core network and IT estate• Innovating the service delivery function to provide excellent partner/ vendor support and amazing customer relations. • Offering exemplary customer service, including maintaining customer relationships and ensuring resolution of customer concerns or complaints quickly and professionally.• Drove development of industry regulations, restrictions, standards and best practices to ensure IT services deliver productivity and success.• Driving a robust Service delivery catalogue, enabling a truly end to end catalogue and configuration management database.
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  • Three.
    Ran Operations Delivery Lead
    Three. Dec 2018 - Oct 2019
    Reading, United Kingdom
    • Functional head of RAN Operations Delivery, Reporting into Director of Business Operations. • Accountable for assuring the overall operational performance of the Radio Access Network estate through effective, hands-on partner governance. • leading on the day to day operational management and governance of RAN partners • Managing the agreed operations governance process with all RAN partners• Driving a culture of continuous improvement both internally and externally to deliver excellent customer experience • Leading and managing a team of RAN Delivery Managers to deliver results effectively across all key objectives within a culture of a positive employee experience.
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  • Three.
    Ran Performance Operations Manager
    Three. Nov 2016 - Dec 2018
    Reading, United Kingdom
    management of operational processes related to but not limited to: RAN KPI & SLA strategy and analysis and RAN optimisation initiatives. Reporting directly to head of Operations providing clear communication in all matters relevant to RAN Operations, Performance and optimisation. Represent RAN Operations in various design led projects to ensure operational input is provided. Technical partner management, driving strategy and operating plans for partners & External Vendors (MBNL, Samsung, NOKIA) to deliver best-in-class customer experience. Driving commercial discussions with contract management teams. Management of multimillion pound budgets, including forecasting and in-life management dependent on the needs of the business.
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  • Three.
    Principal Technical Authority Ran Performance
    Three. Apr 2014 - Nov 2016
    Gbm Reading
    Working in the national RAN Capacity & Performance Team, providing technical expertise and leadership in technical subject matters. Providing strategy and direction for a breadth of solutions, associated tools, technologies and processes to support current and future business requirements.Working closely with the RAN Design, RAN Strategy, RAN operations and partners/ Vendors. Advocating the design and delivery of high quality, cost effective solutions in support of business initiatives, whilst maintaining high levels of network performance, customer experience and network perception.Management of the technical relationship with key technology suppliers to understand and influence their product roadmap and to support business goals to deliver best-in-class customer-focused solutions.Supporting contract management teams with the commercial discussions with external parties. Management of multimillion pound budgets, including forecasting and in-life management dependent on the needs of the business.
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  • Three.
    Ran Performance Specialist
    Three. Nov 2012 - Apr 2014
    Maidenhead
    Working in the RAN optimisation and performance team principally responsible for maintaining and improving the radio network performance. Representing 3UK in various technical forums and will help manage our outsourced partner in all areas of RAN performance. Involved in the trials and implementation of software releases such as RU30, and RU40, in trials for new parameter settings, and in new technologies such as LTE. Responsibilities include; Evaluate and understand voice and data customer experience, Conduct and coordinate Radio Performance enhancements to improve customer experience, Contribute to definition 3UK coverage strategy and manage its implementation, Investigate different technical and commercial solutions to increase network performance and competitiveness. Prepare business cases for selected new technologies and initiate technical trials. Contribute to development deployment strategy for new 3G features.
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  • Three.
    Radio Planning And Optimisation Engineer
    Three. Aug 2012 - Oct 2012
    Starhouse, Maidenhead
    Working in the RAN optimisation and performance team principally responsible for maintaining and improving the radio network performance. Representing 3UK in various technical forums and will help manage our outsourced partner in all areas of RAN performance. Involved in the trials and implementation of software releases such as RU30, and RU40, in trials for new parameter settings, and in new technologies such as LTE. Responsibilities include; Evaluate and understand voice and data customer experience, Conduct and coordinate Radio Performance enhancements to improve customer experience.
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  • Ericsson
    Network Performance Enigneer
    Ericsson Jan 2007 - Aug 2012
    Working to deadlines to deliver improved optimised site clusters, including providing innovative optimisation solutions and liaising with different teams to achieve this. Working with different tool sets and updating databases to ensure accuracy in information. Meeting KPI’s for sites within my responsibility providing fault solutions on individual sites and customer issues. Working for multiple operators to achieve best results for all. Taking the lead on technical projects to ensuring all possible investigations and process are correctly drafted. Daily Management duties of Multiple Drive Survey teams both personal and Logistical. Drive survey equipment and vehicle maintenance. Toolsets including NSN Netact, Oracle, Netviewer, TEMS data collection and Route Analysis. These tools used for optimisation activities including parameter changes, Neighbour Planning, Site configurations.
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  • Ericsson
    Network Performance Technician
    Ericsson Feb 2006 - Jan 2007
    Provision of technical and optimisation support to enhance the customer experience. Manipulate statistical data to obtain network performance measures and investigate network trends and behaviour including, Equipment vendor liaison Cluster, Optimisation and KPI routes definition, Post processing of drive test data, Cluster and Network optimisation, Drive test equipment configuration, Parameter recommendations, Neighbour analysis and planning
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  • Hutchison 3G
    Technical Support Engineer
    Hutchison 3G Jul 2005 - Jan 2006
    Using a variety of different databases to collect and distribute data relevant to different sites and RNC’s including Net1, Business Objects, Report Manager (oracle), Noddi (MS Access). Coordinating / Managing Several drive survey teams within their day to day duties, Distribution and maintenance of Drive survey equipment. Analysis of drive surveys using Actix
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  • Hutchison 3G
    Drive Survey Technician
    Hutchison 3G Nov 2003 - Jul 2005
    Dynamically testing the UMTS network for both performance and capabilities. Using a variety of software and hardware tools including: Statistical reporting on sites on a cell by cell level using Oracle querying. Interacting with the main operations and maintenance department of 3U.K. Able to identify faults through fundamental analysis of data and report faults accordingly. Testing the network with both U.E and Scanners to assess different aspects and problems. Knowledge of Agilent Technologies and ASKA Telecommunication tools. Experienced in testing 2G (G.S.M) networks for essential information. Testing carried out in many different environments including road, rail and within buildings.
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  • Native Systems Ltd
    Technical Assistant
    Native Systems Ltd Jul 2003 - Nov 2003
    Duties included installation and maintenance, setting up networks, setting up and installing software and associated support roles with the above tasks.

Punit Desai Skills

Lte 3g Network Performance Telecommunications Umts 2g Ran Wcdma Gsm Rollout Network Optimization Nsn Transmission Actix Mobile Communications Wireless Tems Hspa

Punit Desai Education Details

Frequently Asked Questions about Punit Desai

What company does Punit Desai work for?

Punit Desai works for Three Uk

What is Punit Desai's role at the current company?

Punit Desai's current role is Head of IT & Infrastructure Operations @ Three | ITIL, Cloud Solutions.

What is Punit Desai's email address?

Punit Desai's email address is pu****@****e.co.uk

What schools did Punit Desai attend?

Punit Desai attended Coventry University, Coventry University, Coventry University, Hitecc, Ernesford Grange Secondary School And Community College.

What skills is Punit Desai known for?

Punit Desai has skills like Lte, 3g, Network Performance, Telecommunications, Umts, 2g, Ran, Wcdma, Gsm, Rollout, Network Optimization, Nsn.

Who are Punit Desai's colleagues?

Punit Desai's colleagues are Macgill Okorafor, Ross Mcdowall, Cathy Howie, Sam P, Muthu Kumar, Godfrey Poswaity, Elaine Jiang.

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