Tech Lead Professional Services
Current*Implementation, configuration, and go-live support for the Verint v15.2 WFO suite (including QM, WFM, DPA, PM, and Speech Analytics) across Cloud and On-Premise environments.*Implementation support engineer for the v15.2 WFO suite, catering to both Back Office and Contact Center operations.*Managing data center and site migrations from Verint v11.1/v15.1.