12 years and 6 months of experience in the areas of:Operations Management Transitions of F&A Processes MIS ReportingTeam Operations Business Process Improvement Quality Projects A competent professional with proficiency in streamlining business process, defining continuous improvement processes, accelerating employees' strengths and imparting training for the improvement in the operational process.Expertise in mapping business requirements and coordinating in developing and implementing processes in line with the pre-set guidelines.Adept in implementing procedures to facilitate a high-quality customer experience, while adhering to the SLA within TAT.Adeptness in providing guidance and leadership to staff in accordance with specified program objectives.Exceptional communication, presentations & mentoring skills with distinguished abilities in developing business continuity plans, procedures and service standards for business excellence.