Manager
Mumbai, Maharashtra, India
* Led and developed an effective team through communication,performance management, development plans andreward/recognition practices. Motivated the team for generationof sales leads, conversions, provide both formal and informalfeedback on a regular basis, training and guiding them aboutoperational guidelines, products etc. Also ensured adherence toKYC and AML guidelines.* Responsible for operational soundness and audit results ofbranch. Managed operational, service, accounting andcompliance-related activities within retail branch. Completionof branch transactional activities ensuring smooth functioningof the branch with necessary tools and connections hassle free.* Handled HNI clients, by understanding their bankingrequirements and accordingly offering them the right productsin order to avoid charges, ensuring service excellence toenhance portfolio.* Developed strong client base by strong communication,customer service and organizational skills and own contributionCASA and other products thereby generating revenue growth forthe organization.* Handled settlement of death claims, customer complaints,andcompliance on labour laws on timely basis and reporting tohigher authorities. Handled default clients by issuing noticesviz. huge volume of cheque returns, outstanding lockerrent,proxy settlements, non-operative accounts.*Operational issues, timely submission of various monthlyreports viz. STR-8 and STR-9, high value transactions, list ofaccounts with Form 60, accounts with debit balances andOverdraft facility, monthly stock verification of gold and silver coins, foreign currency cards, gift cards, cheque books, demand drafts and Pay orders.
