 Program Management & Customer Success – ERP SaaS Implementation• Be a liaison between Senior Client Stakeholders & Product Team to make program successful• Develop & monitor project plan with tasks, resources, timeline & status for 5 clients (~500 Cr of Purchase spends), using JIRA• Responsible for end-to-end implementation of project including requirement gathering, creating BRD, client communication, configuration, testing, training & post go-live supportGTM / Sales Operation for Credit/Loan Product Nov 2022 – May 2022• Set up GTM for Loan product for MSME suppliers – hiring, sales pitch, call audits, sales incentives, operations, metrics etc.• Led a team of 3 Inside Sales people to experiment with process and sales• Solving for the loan repayment of suppliers through their receivables

Inside Sales GTMProgram management for a category defining product – Rupeek Prime - Credit Card against goldSet up Inside Sales GTM for Gold Card – hiring, sales pitch, call audits etc.Ramped up team to 15 people and Sales to 220 cards per month from scratchDeveloped processes, metrics and dashboards to deep dive on RCAs and drive sales performanceExperimented and introduced new offers, product improvement basis the customer/sales feedback and A/B experiment data to improve metricsUser ResearchPlanned & designed questionnaire and performed user research activities to validate hypothesis or gather feedback on existing product, new product- Gold Monetization, New City Launches.Synthesized the findings along basis different customer parameters like CIBIL, credit exposure, tech-savviness, purpose of loan etc

Salesforce Automation Tool (Implemented for 3 sales channels)• Implementing & driving adoption of Digital Sales Transformation initiative for the company for 4 major channels, viz. General Trade, Modern Trade, & Corporate Sales• Instrumental in setting the culture of i. PJP/beat adherence & ii. SKUwise target planning for each outlet, for GT channel• Training the entire GT, MT, Corporate Sales team & being troubleshooter for software tool• Effective dashboards & analysis, especially on lead metrics e.g. productivity, beat adherence, coverage, sales per outlet, sales of various SKUs, secondary vis-à-vis primary sales, promotion adherence, BTL effectiveness, lead pipeline etc.Content Management for Product Training• Enabling scaleable product training through implementation & adoption of a Learning Management Solution for on-field sales team• Creation of product content – videos and assessments – for sales team training• Creation of A+ Content for various products to be uploaded on digital marketplaces

• Owning client relationship and managing client expectations for MRO Services vertical• Understanding client requirements, designing proposals/bids accordingly & responding to RFIs/RFPs etc.• Summarizing client requirements to internal teams & guiding in product development• Working closely with clients during project initiation, development & delivery phase, report progress• Converting leads given by Sales Team into clients through Presentation, demos & handling queries• Responsible for Product Adoption by driving the customer’s full purchase cycle through Software • Learning & Development of Customer & Supplier Teams on the evolving Sales pitch• Providing guidance to Engineering Team to develop the software as per market needs• Keep track of entire Customer Lifecycle, Lead Management & Enquiry cycle to ensure compliance

Channel Management• Increasing Business of Panther TMT Rebars in Rajasthan, handling a team of 2 distributors, 15 ASOs and 100+ dealers , responsible for +4500 MT of TMT Rebars monthly Retail Sales• Resolve channel-specific issues• Interface in Price-negotiation and stock planning activity between distributor and companyBranding• Implementing retail brand visibility, local media and product display across the outlets• Responsible for liaising with Creative Agencies to ensure effective and timely execution. • Efficient utilization of brand support activities budgets for the Panther brandCorporate Sales• Identifying prospective project clients & coordinating for new business opportunities.• Accountable for all aspects of the sale, from pricing negotiations to contract development • Working knowledge of SAP for sales order generation till order closure• Responsible for servicing of POs in coordination with Planning & Logistics Dept

--Worked on a Logistics Project as part of Internal Consultants Group (ICG) under Chief Technological Officer & Executive Director

• End-to-end consulting to vendor for process improvements• Performed problem diagnosis, data collection from primary & secondary sources• Synthesized information to make recommendations & gather top management buy-in• Develop strategic relationship with key suppliers for business developments• Benchmarking the processes at different vendors’ plant to identify industry best practices• Monitoring of best practices like Total Productive Maintenance (TPM), 5S at vendor’s plants• Carried out the layout designing and space & logistics estimation in a 3PL project• Liaison with 3PL vendor & coordinate project of shifting of sub-assembly lines from Bajaj plant