Experienced, self starter & a quick learner willing to work on a challenging role in a continuously developing IT environment which can provide me with a platform to learn, explore and test my competence, skills & capabilities.  CompTIA A+, Network + certified and Dell Certified 7+ years of Desktop support experience Proficiency in troubleshooting complex hardware & software problems Excellent understanding of setting up computer equipment, operating systems and IP Networking Good understanding of ticketing systems and handling process Good understanding of ITIL processes and IT service management Extensive ability to learn quickly and adapt to ever changing technologies/work processes