Punitharan Sivanathan Email & Phone Number

Western Province, Sri Lanka

Colombo, Western Province, Sri Lanka

- Manage and maintain the integrity and security of payment card systems, ensuring continuous operation and compliance- Work closely with leading payment brands, including MasterCard and Visa, to integrate and optimize payment processing systems.- Coordinate and support the Payment Card Industry Data Security Standard (PCI DSS) certification process, ensuring that all systems meet stringent security requirements.-Oversee system compliance initiatives, implementing robust security measures to safeguard sensitive payment information against cyber threats.-Develop and execute risk management strategies, along with handling incident responses related to payment card systems to minimize downtime and ensure quick recovery.

Colombo, Western Province, Sri Lanka

Installed, configured, and maintained enterprise-level Linux and Windows server systemsImplemented security best practices to harden system security to comply with system standardsDeveloped an automated backup and disaster recovery system that reduced system downtimeWrote scripts to automate server maintenance tasks and reduce manual workloadMonitored system performance and identified and resolved performance issues, resulting improvement in overall system performanceTroubleshot and resolved hardware and software issues, resulting reduction in help desk ticketsImplementation & management of new projects under my portfolio,

Colombo, Western, Sri Lanka

Developed and implemented processes and procedures to streamline office operationsResponsible for project coordination related to card business with various stakeholders (internal and external) & streamline the processes through digitization.Manage UAT on new product developments and new process improvements.Management of ad-hoc projects related to payment card businessEnsure compliance report requirements to CBSL are fulfilled on time

Pepiliyana

Card Centre Credit DepartmentHandling credit approvals related to new credit cards and credit limit extensionsNegotiate with the customer regarding the credit approval process Handling customer credit-related requests and inquiries

Colombo, Western, Sri Lanka

Relationship Officer - Premium Credit CardsGrow and retain a portfolio of relationships by performing a proactive, mobile, value-adding financial partnership roleSupport the team in mining and analyzing customer data to identify and plan for expansion and/or additional businessBuild and maintain close relationship with customers in the portfolio through regular contacts and visitsPerform recovery process for high-end customers

Colombo, Western, Sri Lanka

Investigate suspicious activity and behavior that could pose a risk to client’s customers like out of pattern card spend or anomalous account activities.Take appropriate action to identify and help minimize the risk posed by fraud patterns and trendsHandling fraud transactionsInbound / Outbound contact to verify transactions and handling incoming customer queries on card decline/account block/ unfamiliar charge on the statement (phone & chat etc.) is part of the scope of this role

Colombo, Western, Sri Lanka

Performing manual authorizationsCompleting the main EOD process and generating printoutsProcess Settlement FilesMonitor System Connections to Payment Schemes & other ChannelsCustomer and Merchant inquiry handlingProcessing manual payment slips

Colombo, Western, Sri Lanka

Worked for USA market customers.Specially trained in high speed and accuracy for data entry.Capable of pulling of large volumes despite the work pressure.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Business Management - Bbm, Finance, General, First Class

Commerce A/L, Business/Commerce, General