I am an Engineering graduate with over 23+ years of varied experience in Operations Management encompassing domains like Investment Banking Services, Telecom, Hospitality, Healthcare and Credit Bureau Operations. In this long and exciting career, I have successfully lead not just Global Operations but also Vendor Management, Client Management and Transitions.I have a track record of delivering high quality client and customer-focused services by maintaining stringent controls on high-risk sensitive data in a deadline driven environment for both captives as well as vendor-managed operations.Project management, cross-functional collaborations and effective communication have been some other functional highlights of my career.I have been responsible for aligning staff resources as per process requirement and meeting SLAs like queue/response/cycle time as part of vendor management. Continuous process improvements by ensuring system automations and strategic planning has formed a major focus point of my work.I enjoy working with a proactive, diverse and talented team and am always eager to learn new things and take on new challenges.
Listed skills include Ms Excel, People Management, Microsoft Excel, Team Management, and 13 others.
