Punkesh Kumar Email & Phone Number

India

Panchkula, Haryana, India

• Lead strategic plan implementation for rapid growth and profitability.• Launched a technologically advanced website.• Lead strategic plan implementation for rapid growth and profitability.• Insuring operations runs within the budget.• Engage in straightforward, honest interactions with stakeholders.• Maintain impeccable English skills.• Promote innovation, respect, and excellence.• Handle projects and strategic decisions, allowing visionary leadership.• Streamline operations using Notion, Zendesk, and GDrive.• Implemented quality control measures to ensure a consistent, positive experience.• Implement best practices for issue resolution and communication, fostering a culture of continuous learning

Netherlands

• Lead, mentor, and manage a team of customer support representatives, driving achievement of customer service targets. • Set and surpassed performance goals, ensuring effective resolution of customer inquiries and escalations. • Oversee continuous improvement of customer support processes, resulting in enhanced efficiency and service quality.• Served as the main point of contact for event vendors, partners, and internal teams.• Developed and managed event budgets, ensuring adherence to financial guidelines.• Implemented quality control measures to ensure a consistent, positive experience.• Implement best practices for issue resolution and communication, fostering a culture of continuous learning

Gurugram, Haryana, India

• Exceeded sales targets by 20• Sales contribution in new product launch.• Created SOPs for sales, sales pitch for team and motivate them to achieve maximum number.• Trained and mentored a team of 10 sales representatives, improving their conversion rates.• Successfully closed high-value deals with key clients

Lucknow, Uttar Pradesh, India

• Led the growth of OYO’s presence in the northern region, scaling up 40• Took charge of transforming hotels into OYO properties, collaborating with various teams.• Planned and executed expansion strategies with stakeholders to ensure smooth operations andmeet regional targets.Operations Management:• Prioritized guest experience, controlled operational expenses, and generated weekly PL and occu-pancy reports.• Successfully met city targets, reducing OPEX by 20• Conducted daily operation review calls with General Managers to monitor city performance, im-plement new processes, and drive projects.• Streamlined processes, assisted General Managers in achieving their goals, and enhanced revenuethrough Mystery audits, resulting in a 30• Led food sales and asset monetization projects, increasing contribution margin by 20• Collaborated with the Talent Acquisition team to recruit and deploy staff in Delhi and Noida.Vendor Management:• Researched, evaluated, and onboarded new vendors, established contracts, and reduced OPEXcosts by 35• Managed vendor contracts and relationships, ensuring cost-efficiency and quality of service

New Delhi, Delhi, India

• Achieved consistently high ratings on online platforms through effective management of front-of-house operations.• Led the hotel operation team to ensure smooth and efficient daily operations.• Successfully launched new businesses, demonstrating operational and commercial expertise.• Spearheaded cost optimization initiatives, significantly improving profitability.• Developed and executed revenue generation strategies, resulting in increased walk-in and B2Bbookings.• Maintained excellent reporting and account management practices, ensuring customer satisfaction.• Fostered a positive work environment, mentoring and coaching the team to deliver exceptionalguest service.

New Delhi, Delhi, India

• Managed day-to-day operations of banquets and handled multiple banquets in the Delhi cluster.• Successfully introduced the MICE setup in OYO, generating 1 crore in revenue.• Organized approximately 150 events, including social and conferences, contributing to 50• Onboarded local wedding vendors and implemented the fixed MG system in the city, securing 25• Collaborated with wedding.in, achieving revenue targets. Executed banquet contracts, secureddeposits, and structured pricing for events.

Gurgaon, India

Executive level position.

Master'S Degree, Hospitality Administration/Management

Activities and Societies: Research on the scope of sports tourism in India.MBA in Hospital Management is designed to equip students.

Bachelor'S Degree, Hotel, Motel, And Restaurant Management

Activities and Societies: Office Incharge of the boy's hostel, IHM Lucknow Recruitment coordinatorBachelor of Hospital Management course.