As a dedicated and results-oriented Operations Manager with almost a decade of experience across diverse industries, I thrive on implementing strategic initiatives to drive organizational excellence. Situation:In my current role, the organization lacked key performance indicators (KPIs), hindering performance tracking and productivity. Lagging indicators were utilized, impacting profitability and team efficiency.TaskMy mission was clear: improve performance, enhance profitability, and boost team productivity through streamlined operations.Action:Using my strong experience in cross-functional collaboration and process optimization, I meticulously analyzed data to identify weaknesses. With a keen eye for detail, I developed and implemented a comprehensive plan, drawing on methodologies like EOS (Entrepreneurial Operating System).Result:The outcomes were transformative. Teams became aligned with the organization's vision, empowered by clear KPIs and performance tracking mechanisms. Productivity surged, evidenced by a remarkable 28% growth in profitability. Through effective communication and stakeholder engagement, I ensured ongoing compliance with legislative regulations and governance frameworks.With a solid track record of driving operational efficiency and fostering growth, I am poised to take on new challenges and elevate organizational capabilities. Let's connect to explore how my expertise can contribute to your organization's success.
The Altruist Hotels
View- Website:
- thealtruistindia.com
- Employees:
- 113
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Operations Manager - Pan IndiaThe Altruist HotelsIndia
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Operations Manager - Pan IndiaAltruist Technologies Pvt. Ltd. Dec 2023 - PresentPanchkula, Haryana, India• Lead strategic plan implementation for rapid growth and profitability.• Launched a technologically advanced website.• Lead strategic plan implementation for rapid growth and profitability.• Insuring operations runs within the budget.• Engage in straightforward, honest interactions with stakeholders.• Maintain impeccable English skills.• Promote innovation, respect, and excellence.• Handle projects and strategic decisions, allowing visionary leadership.• Streamline operations using Notion, Zendesk, and GDrive.• Implemented quality control measures to ensure a consistent, positive experience.• Implement best practices for issue resolution and communication, fostering a culture of continuous learning -
Operations ManagerCode From Anywhere Jun 2022 - Jan 2024Netherlands• Lead, mentor, and manage a team of customer support representatives, driving achievement of customer service targets. • Set and surpassed performance goals, ensuring effective resolution of customer inquiries and escalations. • Oversee continuous improvement of customer support processes, resulting in enhanced efficiency and service quality.• Served as the main point of contact for event vendors, partners, and internal teams.• Developed and managed event budgets, ensuring adherence to financial guidelines.• Implemented quality control measures to ensure a consistent, positive experience.• Implement best practices for issue resolution and communication, fostering a culture of continuous learning -
Sales ManagerHear.Com Sep 2020 - Dec 2021Gurugram, Haryana, India• Exceeded sales targets by 20• Sales contribution in new product launch.• Created SOPs for sales, sales pitch for team and motivate them to achieve maximum number.• Trained and mentored a team of 10 sales representatives, improving their conversion rates.• Successfully closed high-value deals with key clients -
Launch ManagerOyo Sep 2019 - Apr 2020Lucknow, Uttar Pradesh, India• Led the growth of OYO’s presence in the northern region, scaling up 40• Took charge of transforming hotels into OYO properties, collaborating with various teams.• Planned and executed expansion strategies with stakeholders to ensure smooth operations andmeet regional targets.Operations Management:• Prioritized guest experience, controlled operational expenses, and generated weekly PL and occu-pancy reports.• Successfully met city targets, reducing OPEX by 20• Conducted daily operation review calls with General Managers to monitor city performance, im-plement new processes, and drive projects.• Streamlined processes, assisted General Managers in achieving their goals, and enhanced revenuethrough Mystery audits, resulting in a 30• Led food sales and asset monetization projects, increasing contribution margin by 20• Collaborated with the Talent Acquisition team to recruit and deploy staff in Delhi and Noida.Vendor Management:• Researched, evaluated, and onboarded new vendors, established contracts, and reduced OPEXcosts by 35• Managed vendor contracts and relationships, ensuring cost-efficiency and quality of service -
General Manger OperationOyo Jul 2018 - Sep 2019New Delhi, Delhi, India• Achieved consistently high ratings on online platforms through effective management of front-of-house operations.• Led the hotel operation team to ensure smooth and efficient daily operations.• Successfully launched new businesses, demonstrating operational and commercial expertise.• Spearheaded cost optimization initiatives, significantly improving profitability.• Developed and executed revenue generation strategies, resulting in increased walk-in and B2Bbookings.• Maintained excellent reporting and account management practices, ensuring customer satisfaction.• Fostered a positive work environment, mentoring and coaching the team to deliver exceptionalguest service.
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Mice ManagerOyo Aug 2017 - Jul 2018New Delhi, Delhi, India• Managed day-to-day operations of banquets and handled multiple banquets in the Delhi cluster.• Successfully introduced the MICE setup in OYO, generating 1 crore in revenue.• Organized approximately 150 events, including social and conferences, contributing to 50• Onboarded local wedding vendors and implemented the fixed MG system in the city, securing 25• Collaborated with wedding.in, achieving revenue targets. Executed banquet contracts, secureddeposits, and structured pricing for events.
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F&B ExecutiveOberoi Hotels & Resorts Jun 2015 - Aug 2017Gurgaon, IndiaExecutive level position.
Punkesh Kumar Education Details
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Kurukshetra UniversityHospitality Administration/Management -
Ihm LucknowHotel, Motel, And Restaurant Management
Frequently Asked Questions about Punkesh Kumar
What company does Punkesh Kumar work for?
Punkesh Kumar works for The Altruist Hotels
What is Punkesh Kumar's role at the current company?
Punkesh Kumar's current role is Operations Manager - Pan India.
What schools did Punkesh Kumar attend?
Punkesh Kumar attended Kurukshetra University, Ihm Lucknow.
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PUNKESH KUMAR
M.Tech Scholar, Iit Guwahati,Currently Working On Grap For The North-East,Learning And Implementing Air Pollution Modelling And Forecasting Every Single Day😎Guwahati -
Punkesh Kumar
Bengaluru
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