Kristine Ramos Email & Phone Number

• Support customer account rollouts and integration into MPS model where tasks include the asset data verification, system uploading, agreement and entitlement association, execution of special handling instructions• Ensure that contractual compliance is maintained for managed accounts in all day-to-day transactions and work with Geography counterparts for continued services during amendment phases (new models added, price changes, expansion/reduction of managed assets)• Regularly update warranty entitlement data according to account contract

• Generate timely and accurate billing details for monthly/quarterly invoice generations for EMEA, North America and Asia Pacific Geography• Adhere to the documented processes for Distributed Fleet Management (DFM) Asset Management

• Responsible for a variety of Service Delivery programs and policies, often encompassing several areas of Service Delivery including technical support, customer service, field service, etc.• Assignments include development, implementation, and evaluation of programs or policies; focus on service delivery • Identify and escalate process gaps and opportunities for improvement

• Provide technical support to field engineers, technicians, and end customer via phone and e-mail.

Philippines