Kristine Ramos Email & Phone Number

• Support customer account rollouts and integration into MPS model where tasks include the asset data verification, system uploading, agreement and entitlement association, execution of special handling instructions
• Ensure that contractual compliance is maintained for managed accounts in all day-to-day transactions and work with Geography counterparts for continued services during amendment phases (new models added, price changes.
• Regularly update warranty entitlement data according to account contract

• Generate timely and accurate billing details for monthly/quarterly invoice generations for EMEA, North America and Asia Pacific Geography
• Adhere to the documented processes for Distributed Fleet Management (DFM) Asset Management

• Responsible for a variety of Service Delivery programs and policies, often encompassing several areas of Service Delivery including technical support, customer service, field service, etc.
• Assignments include development, implementation, and evaluation of programs or policies; focus on service delivery
• Identify and escalate process gaps and opportunities for improvement

• Provide technical support to field engineers, technicians, and end customer via phone and e-mail.

Philippines