Punna Dharmasena Email & Phone Number

Melbourne, Victoria, Australia

Latitude is a challenger brand in the market with high aspirations to make a difference; committed to creating great customer experiences and obsessed by better outcomes every day. Our business model includes a growing Direct- to- Consumer business in BNPL (Latitude Pay), personal lending and credit cards, as well as a partnership model for white label.

Melbourne, Australia

Managing projects for large outsourced contracts with major corporate and government clients, I will build critical relationship with Client executives to ensure positive Client satisfaction. As the Delivery Project Executive (DPE), it is my responsibility to ensure Client satisfaction through formulation, development, implementation and delivery of.

Melbourne, Australia

In my role as a Service Delivery Manager, I was responsible for the management of various delivery portfolios, providing contracted services and ensuring timely resolution of customer issues and escalations. I worked closely with internal and customer technical delivery teams, customer business unit leads and external vendors. Furthermore, I have gained a.

Melbourne, Australia

• In my role as the Technical Team Leader, I was responsible for building a strong technical support team from ground up. I coordinated and reviewed resumes, organised and coordinated interviews and worked with HR.
• Developed specific reporting and escalation processes to manage open incidents and problems. As a result, open incidents (older than 1 week) reduced by 10% per month on month. The overall outcome reflected a 30%.
• Developed multiple process for project implementation into BAU to ensure all relevant parties had the required information to better support the client environment.
• Successfully implement cost recovery methodologies by transitioning simple, repeatable tasks to low cost centres. This significantly highlighted solutions that could be implemented focusing on better return investment.
• Implementation of smart compliance methodologies within client server fleet to achieve 98% compliance. This was successfully implemented within the first couple of months in to the transition period beating all.
• Act as a mentor for African-Australian work placement program. This program was facilitated by IBM with the support of Minister for Immigration and I managed to assist both my mentees to find successful employment.

Providing Second level and Third level Intel support for managed server environment, the main responsibility was to ensure high availability for the critical State Government Client. Achievements:* Updated server operating system to turn around compliance posture to satisfy law enforcement requirements. * Led roll out of Mobile Data Network for Law.