• Driving Cruise Supply Direct Connect Program across multiple Teams to de-risk $185 Million Cruise Online Business for Expedia• Driving Process Excellence Initiatives - Leading Quarterly Planning, Tech Debt Process, Uniform Story Pointing, Agile Health Check, etc.• Stakeholder Management – Cross-collaboration with multiple Cruise line Partners across the globe based out in different time zones.• JIRA Administration - Designing Agile Boards, Preparing JIRA Dashboards, Designing Work-flows, automating metrics & Reporting• Agile Coaching the Squads & conducting Agile Workshops, implementing the Process improvements & implementing the Agile Best practices • Working on the product vision, Product Backlog & Roadmap, prioritization, execution, UAT, release management, success metrics• Driving the Scrum Events & coach as a Scrum Master: Sprint Planning, Daily Scrum, Sprint Review, Sprint Demos & Sprint Retrospective• Keeping track of Program Goals & mitigate issues and risks and timely communication/Status Updates to Stakeholders

We are a platform where people from different spheres of IT Industry will be sharing their life stories, experiences, challenges, tips for interviews, etc via an Interactive session. The idea is to connect these talented and experienced professionals to a wider audience to help the people not only understand the lives of these professionals but also the work culture, challenges, expectations of working in an MNC.We will be uploading offline videos of the talk every week and will be posting the videos of the talks later on our Youtube Channel. We are planning to live-stream the talks soon!!

Handling 3 Agile Team/Squads & driving the CLM Transformation Charterfor Airtel• JIRA Admin – Designing Agile Boards, Preparing JIRA Dashboards, Designing Work-flows & automating metrics & Reporting• Agile Coaching the Squads & conducting Agile Workshops, implementing the Process improvements & implementing the Agile Best practices • Stakeholder Management – Cross-collaboration with a diverse set of stake-holders & creating transparent communication channels• Driving the Bi-weekly Bookend to showcase the leadership & stakeholdersthe Charter progress & key updates• Driving the Scrum Events for each Sprint as a Scrum Master: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective• Working on the Product Vision, Product Backlog & Roadmap, prioritization, execution, UAT, release management, success metrics• Lead product inception with internal and external stakeholders to identify pain points and define actionable milestones to resolve them• Collaboration on product improvements, planning and initiatives with other PMs & EMs

I worked on Financial Center Area Applications.Worked in Application Production Support L2/L3 Domain to Support highly business critical Banking Application - Interact and mid tier Application CTMT.I am having valid B1/B2 US Visa till year 2024.

- Working on Amdocs OSS Products- Handling all production /non-production related issues for Amdocs Product Portfolio 8.1 OSS(Cramer , SOM , Discovery Engine , Sync Engine )- Managing 24x7 large production Unix Machines and database servers- Creating New Environment for Development Work.- Managing Weblogic Modules- Automations using Unix Shell/Ant Scripting-Integrating/Managing Builds using Hudson Jenkins, SVN Tools- Managing Releases/Deployments on Production as well as non-Production Servers- Handling Documentation/Configuration Management Tasks on regular basis

•Working on BPM Application Tools – APPIAN BPM Suite & CORDYS BPM Suite•Creation of Design Analytics and Process flows in Client workflows.•Troubleshooting Process Flow Issues in Application UI and in back-end Servers•Creating and managing Schedulers for daily Jobs in Windows Platform.•UNIX Shell scripting for automation of production monitoring.•Configuring JBOSS web server and troubleshooting the related issues.•SLA compliant incident / problem / change management tasks. •Gap analysis, risk analysis, and ITIL process implementation & support, process improvements•Generating Daily Health Checks and Business critical Reports for Business Growth Analysis.•Understanding the technical designs for system requirements and contributing with technical knowledge for implementation.•Working for final implementation & providing Post-implementation support (issues faced by clients and new enhancements required)

BT(British Telecom) is leading telecom operator in UK that provides various services that may include repair job or new service. BT provides such services through field engineers. So allocation of jobs to field engineers is managed by Task force system. I am responsible for supporting 5 core business critical applications: ED, WMDC, MHW, WMWS & METPROXY.•Developed shell scripts & automated them for easy & efficient monitoring of servers daily.•Managed releases: Followed Agile methodology. Deployment of builds on Test & Live servers and providing support in case of any service outage.•Managed changes (ranging from change necessity, its intimation to associated groups, presenting the change in Change Advisory sessions and chasing it till its successful closure).•Managed incidents: took up the tickets raised by customers, coordinating with the other teams for ensuring of their inputs during necessary stages & solved them accordingly.•Problem Management: Raised Problem Records to track live application defects and get them fixed.•Ensured of each and every problem to get its record in the knowledge management portals, thus improving the documentation process, acting as a reference for new members which ultimately delivers the services to clients within agreed SLAs (Service Level Agreements).•Followed necessary steps to insure that the data and information is backed up and stored as a part of Configuration Management.•Utilized BT Reporting Systems ‘BLIPS/SPIKE/IPSWITCH/CHASM/UCPS’ to gather information and prepare performance and status reports. •Conducting the training sessions for the new members, for smooth running of the company and keeping the trust of clients and employees intact with the organization