Hi, I’m Jill Purcell—a customer service and adventure leadership professional with a passion for creating unforgettable experiences. I’ve spent years in the outdoor industry, most recently as a Customer Support Specialist and Boat Captain at Sea Quest Hawaii. There, I led ocean tours, upsold additional services, and ensured each guest had a personalized, memorable adventure.I also drove a 350% increase in social media engagement on platforms like TikTok and Instagram by crafting engaging content that boosted brand visibility. My expertise spans guest engagement, team collaboration, and operations management, with a strong focus on safety and seamless service. I hold certifications such as the USCG 25 Ton Master License, Wilderness First Responder, and CPR/First Aid/Lifeguard training.I’m always looking for opportunities to lead, inspire, and provide top-notch customer service. If you’re looking for someone with a background in adventure leadership and customer support, let’s connect!