Pinterest has 537M monthly active users and ~4k employees. As PMM Ops lead, reporting to the VP of Product Marketing, I have been part of the backbone that ensures we ship high quality products, with velocity, that advertisers and users love. The PMM Ops team enables efficient and effective inbound (product insights collection / voice of customer) and outbound (product commercialization) programs and processes. Our Product Operations team runs market validation testing (alphas & beta) programs, informing the product graduation of the feature and influencing the go-to-market strategy for the launch. The team assesses and influences the graduation readiness from alpha to beta to GA. - Led and managed a remote team of 8 Product Operations Managers, 3 Program Managers and a Data Analyst. - Managed an annual portfolio of releases requiring alpha and beta testing with advertisers: ensuring necessary program support was in place, and leading the team to ensure product health metrics were met before graduating to launch. Individual launches have led to ~$10M+ in net new revenue, and we deliver on average 16 launches per year.- Managed $1M+ budget for the team across contractor and marketing expenses, and ran the annual planning process for PMM, coordinating with all xfn teams including finance.- Led the Program Management team in development of new processes: from updating standard GTM documentation and managing changing expectations for PMM and PMs; to standing up new voice of customer programs, tooling and ways for ~1k sellers to be heard.- Scaled the team in the last 2 years to meet increasing demand. - Tooling: Leveraged Asana for team planning and reporting; Zendesk, Jira and Salesforce for ticket management and key workflows; Tableau for custom reporting; and Slack and GSuite for day to day communications.

Led a team of International Program Managers to drive forward the international scaling strategy and operations of product features across Creator Products and Content, Shopping, and Trust & Safety.Acted as the authority for the Product team on which product feature should ship where, and when. Worked closely with regional leads in EMEA, LATAM and APAC to understand their pain points and resolve misalignments across teams including with Product, Marketing, Comms, and PMM.Regularly partnered with PMM for major go to market campaigns, ensuring and tracking feature launch readiness in all languages, and ops readiness in all markets. Major launches included: Idea Pins (Pinterest’s new Creator format) generally available in 22 markets; organic shopping and the Verified Merchant program shipped to 12 priority markets. Support of Sweden as a newly managed market.

Led a team of Program Managers across Growth and Shopping, as well as delivering directly on Creators features. Regularly and effectively influenced product decisions to ensure a more "global" approach to product design, content choices, and go to market strategies.Major launches included: Video format expansion to all tier 2 markets: APAC, LATAM and Nordics; organic shopping in the UK, RSS bulk creation.Went deep into content: - Led a small-but-mighty content team establishing Pinterest quality guidelines for a new content format "Idea Pins", and used an offshore vendor team to evaluate and label content for us to establish our first content quality signals for the format. - Ramped up on machine learning: was interim lead of the Data Labeling team, working with our 60+ agent off-shore vendor human eval crowd and managing data labeling planning and forecasting for Pinterest engineering.Grew as a manager: completed advanced internal manager training "Leading a Team". 2017-2019 worked directly as Program Manager for International Growth. - Developed a new 6-monthly planning process, leveraging standardized growth funnel analysis, which was later adopted (and is still used today) by the wider team to cover Creators and Discovery funnels.

As Email Platform PM, I owned all email sent to our non-advertiser users and all email settings. I established a process for how varied teams across Twitter use our email tools and team to plan, design, build and ship email. I designed and ran A/B tests to ship the most effective emails that work at "Twitter-scale". I have shipped: a new “Check out the Twitter notifications you have missed” email resulting in substantial DAU and MAU growth; multiple recommendation/discovery email improvements driving up DAU; new look “LIVE on Twitter” marketing emails. Special projects included fixing deeplinking.

As a founding member of the team, worked to define the role and scope of the Global Growth Ops team. Dotted line manager to a team of 7 remote Ops Leads. Assisted in hiring Growth Directors for Brazil, Canada, Australia, and India.- Ran the team’s annual planning and vision and values setting for 2016. Led our quarterly planning process, including defining our success metrics.- Built critical xfn relationships with our global teams in charge of Media, Marketing, BD, and Communications: working to get all teams to shared success metrics.- As interim day to day Brazil Growth Ops manager, I worked in close collaboration with the Brazil Growth Director and the local cross-functional team to track metrics, launch projects, and drive up user numbers.

2014 - 2015: Cross-functional program TPM for emerging markets teams. I worked with cross-functional teams from product and eng to marketing, BD, comms, media, sales and brand strategy on our strategy and execution of product changes and related campaigns to increase our user base and user retention in emerging markets. Highlights: Drove the global cross-functional effort in support of the 2015 Cricket World Cup - shipping experiences on 6 platform; Brasileirao football championship and Copa America support; Japan News experience launch. Onboarded the acquired Zipdial team into their first cross-team initiatives - establishing ways of working and tracking all deliverablesEmpowering the teams I work with with agile principles to help them become more effective and predictable smooth running teams. 2012 - 2014:Coordinated 2013's significant UX redesign of the Twitter iPhone and Android app experiences, communicating on the plan and progress, changes, and experimentation outcomes to executives, while mitigating disruption to the entire consumer team. Led significant process development changes from centralized to highly decentralized mobile app development across engineering. Worked closely with Android, iOS, QA, Localization leads, and various stakeholders to ensure a smooth transition to a high volume of releases on a regular cadence.Provided JIRA based single-source-of-truth views for what's shipping across Twitter apps.

Led feature development projects for www.gamespot.com and www.metacritic.com. Project Manager lead for the development and launch of new gaming social network fuse.gamespot.com and annual reboot of the e3.gamespot.com site.Project managed the development of the iPhone app Movie Finder from product inception to launch: http://www.metacritic.com/moviefinderSupported Agile transformation of the team and worked across 4 to 8 key projects at any one time.

Running all communications efforts for this NGO with 700+ business members. Including: writing; collateral development, PR; newsletter design; event management; online resource management; website production, launch and management; strategy and operational support - including CRM tool redesign.The Sustainable Business Network promotes growth in the sustainability movement, audits businesses and supports businesses in their journey towards sustainability. Sustainability to SBN goes beyond 'green' focuses of energy, waste and transport, to also include community, well-being and an emphasis on supply chain improvements.

Established a web development business working with socially innovative / sustainable clients.Delivered Drupal Open Source sites, independently or using a local sub-contractor. Key projects:Website redesign for http://www.thebigidea.co.nz/Website redesign for http://anza.co.nz/

Infinity is now Fujitsu NZ. Project manager account lead on the Bank of New Zealand (BNZ) account. Key projects included a large business banking backend overhaul, and assessment of a market research tool.